Learning & Associate

Overview

Learning & Knowledge Associate. We pride ourselves on customer care. The role contributes to the growth and development of Priceline’s external partners globally, managing established internal learning programs and on-demand learning platforms, and growing new initiatives that enhance the customer service and sales agent experience.

• Put the customer at the center of every knowledge solution you create.
• Write, edit, and maintain knowledge base articles in platforms such as Confluence and CARES.
• Translate complex topics into simple, usable content for agents and trainers.
• Apply technical writing best practices to ensure consistency, accessibility, and clarity.
• Maintain and update training curriculum and material to ensure accuracy and relevance.
• Review and revise knowledge base and training content based on feedback and performance data.
• Collaborate with cross-functional teams to gather and validate source content.
• Triage and manage Jira tickets from global support sites, ensuring requests are prioritized and resolved efficiently.
• Respond to content update and addition requests from global stakeholders, keeping knowledge assets accurate and current.
• Support AI initiatives by structuring knowledge content to power intent recognition, chatbot workflows, and agent-assist tools.

• 1–3 years of experience in technical writing, knowledge management, or content strategy and instructional design, ideally within a customer support or service environment.
• Strong writing and editing skills—able to simplify complex information for diverse audiences.
• Experience using Confluence or enterprise-level knowledge tools.
• Strong understanding of instructional design principles and methodologies.
• Proficiency in using instructional design software and tools (e.g., Articulate 360).
• Background in travel, flights, or OTA operations is an advantage.
• Highly organized with excellent project management and prioritization skills.
• Strong attention to detail, especially in formatting, accessibility, and tone of voice.
• Committed to Priceline values:
  Customer, Innovation, Team, Accountability, and Trust.
• Passion for accessibility, inclusive design, and global learner engagement.

Equal opportunity statement: Priceline is an equal opportunity employer and is committed to cultivating a diverse and inclusive environment for all employees.