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Technology Systems Enablement Specialist
Job in
Norwalk, Fairfield County, Connecticut, 06860, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
Business Systems & Technology Analysis, Business Intelligence, IT Business Analyst, CRM System
Job Description & How to Apply Below
Responsibilities
- Support the management, optimization, and adoption of core business systems and tools within the Technology department
- Partner with cross‑functional teams to ensure project and development management platforms are well‑configured, easy to use, and aligned to business needs
- Improve visibility through dashboards and reporting, bringing data together from multiple sources
- Support technology adoption through hands‑on training and enablement
- Create practical training materials, lead tool walkthroughs and onboarding sessions
- Facilitate office hours, if needed
- Administer and maintain Jira and Airtable, including user access, permissions, workflows, and configurations
- Support intake workflows, forms, dashboards, and reporting to meet business needs
- Perform routine audits, cleanup, and documentation to ensure systems remain reliable and scalable
- Troubleshoot issues, coordinate with vendors, and track resolutions
- Design and maintain dashboards that provide clear visibility into operations, usage, and key metrics
- Work with Technology leadership to define reporting needs and ensure dashboards are relevant, accurate, and actionable
- Continuously improve reporting and data structures to support decision‑making
- Develop and deliver training materials such as guides, walkthroughs, dashboards, and live sessions
- Serve as a point of contact for onboarding new users to tools and platforms
- Collaborate with stakeholders to roll out changes, enhancements, and new capabilities
- A bachelor's degree
- 5+ years of relevant experience in systems administration, business operations, analytics, or technology operations
- Hands‑on experience administering Jira and Airtable in a business environment, or comparable project / development tracking tools
- Experience creating dashboards or reports to support operational visibility
- Strong communication skills with the ability to explain technical concepts to non‑technical audiences
- Comfort leading or facilitating training sessions and user enablement activities
- Familiarity with AI or generative AI tools such as Claude, Copilot, or similar platforms
- Strong organizational skills and attention to detail
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