IT Security Manager – Authentication & Authorization

Responsibilities

• Lead and manage a team of ~8–10 engineers responsible for authentication, API security, and web security platform delivery.
• Drive team productivity, accountability, and output optimization.
• Establish clear ownership, priorities, and expectations across the team.
• Build and enforce structured intake processes for work requests from digital/application teams.
• Transition the team from ad‑hoc tracking (email/spreadsheets) to formal workflow management (e.g., Service Now).
• Define SLAs, prioritization models, and delivery timelines.
• Implement tracking, reporting, dashboards, and performance metrics.
• Ensure consistent visibility into work status, throughput, and delivery outcomes.
• Partner closely with Digital, Application Development, and Business teams.
• Translate business requests into structured, actionable work for the team.
• Act as a liaison between technical teams and business stakeholders.
• Ensure clear communication of delivery timelines, risks, and outcomes.
• Oversee delivery and configuration across key platforms including IBM Verify Identity Access, IBM Data Power, and authentication and access management solutions.
• Ensure secure, scalable support of customer‑facing applications.
• Guide the team in implementing changes, enhancements, and configurations.
• Drive continuous improvement in how work is executed and delivered.
• Introduce governance, quality control, and accountability frameworks.
• Improve consistency in documentation, intake, and delivery practices.

• Proven experience managing technical teams (7+ direct reports preferred).
• Strong experience in Identity & Access Management (IAM), authentication, or web security environments.
• Demonstrated success implementing or improving workflow processes, intake models, SLAs, delivery tracking, and operational reporting.
• Experience working closely with application development or digital product teams.
• Strong leadership, communication, and stakeholder management skills.

Demonstrates expertise in managing technical teams, particularly in Identity & Access Management and web security, while driving workflow optimization and operational reporting. Capable of translating business needs into actionable tasks and ensuring effective communication between technical and business stakeholders.