IT Asset Coordinator

Job Description:

Please Note:

This is a fully onsite position based in our Norwalk, CT office. Team members are required to work onsite Monday through Friday from 8:00 AM to 5:00 PM ET.

About the Role Americas Enterprise Technology deploys approximately 2,500 devices and retrieves 1,500 devices per year across the United States. Behind every on-time deployment and clean return is someone who received the hardware correctly, staged it to standard, tracked it accurately, and got it where it needed to go. That is this role. The IT Asset Coordinator owns the end-to-end lifecycle of IT hardware within Technology Operations across all US offices, from procurement and inbound receiving through staging, deployment, and disposition.

This is a hands-on, operationally critical position that sits at the center of the team's ability to deliver a reliable, consistent experience to every employee we support. This role offers the opportunity to build broad exposure across Technology Operations, including asset lifecycle management, procurement, service delivery, and enterprise technology systems. As you develop expertise and demonstrate ownership, you'll have opportunities to expand your responsibilities, contribute to process improvements, and pursue growth opportunities within Enterprise Technology.

We're looking for someone who is organized, precise, and takes ownership of their work. They understand that accurate asset records and on-time shipments are not simply administrative tasks; they are the foundation of a positive end-user experience.

• Receive, inspect, and log all incoming IT hardware — laptops, peripherals, and accessories.
• Verify shipments against purchase orders and document and escape any discrepancies.
• Perform intake QA: physical inspection, serial number capture, and initial asset tagging.

• Clean, image, and stage devices for deployment in accordance with build standards.
• Coordinate with the IT team to confirm device configuration and readiness prior to shipment.
• Pack and label equipment for outbound delivery to end users across the US.

• Maintain accurate, real-time inventory records across all hardware categories.
• Update the CMDB (Service Now or equivalent) with asset status, location, and assignment throughout the device lifecycle. (Will Train)
• Conduct regular cycle counts and reconcile physical inventory against system records.
• Monitor stock levels and proactively flag replenishment needs to management.
• Organize and maintain storage areas to ensure efficient access and proper handling of equipment.

• Submit and track purchase orders, coordinating with vendors on lead times and delivery status.
• Confirm receipt of all ordered hardware and update records upon delivery.
• Support annual hardware planning by providing accurate inventory and consumption data.

• Coordinate outbound shipments to end users, including carrier scheduling and documentation.
• Communicate proactively with recipients on delivery windows and any changes.
• Manage return logistics for off-boarded, replaced, or damaged equipment.

• Maintain accurate records in the asset management system and supporting spreadsheets.
• Provide regular status updates on deployment volumes, open orders, and inventory position.
• Support audit requests by producing accurate, on-demand asset reports.

Who You Are You take pride in running a tight operation and understand the important role you play in delivering a great technology experience for our employees. You have a sharp eye for detail, take ownership of your work, and proactively address issues before they become problems. You'll thrive in this role if you're comfortable working independently in a fast-paced environment, managing multiple priorities, and communicating clearly when support is needed or when something requires attention.

Most importantly, you understand that the quality of your work directly impacts the experience of every employee we support.

Education & Experience High school diploma or equivalent required; associate’s or bachelor’s degree a plus. 1–3 years of…