Director, Legal Operations

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and services that support the entire travel journey. Our platforms – including , Priceline, Agoda, KAYAK and Open Table – utilize advanced AI, machine learning and other innovative technologies to simplify and personalize the travel experience for consumers and partners in over 220 countries and territories. Our mission is to make it easier for everyone to experience the world.

For more information, visit  and follow us on X @Booking Holdings.

This role is eligible for our hybrid work model:
Two days in-office: combination of New York City and Norwalk.

Booking Holdings Inc. seeks an energetic, well-organized and proactive Legal Operations Director to lead our global legal operations function at Booking Holdings Corporate Center (BHCC), and to collaborate and coordinate with the legal operations functions across our subsidiary brand legal teams. The Legal Operations Director will oversee a wide variety of areas including but not limited to: legal budget billing/vendor and law firm management, AI, legal technology and tooling, contract management and administration, knowledge management, and litigation and e-discovery support.

The role has three functional direct reports and a larger team, spread across four global locations:
Connecticut (U.S.), Amsterdam (Netherlands), Bucharest (Romania) and Bangalore (India).

The Legal Operations Director must be flexible in adapting to changing priorities and business needs, as well as working cross-culturally across borders and time zones. The right candidate will be able to work independently and collaboratively, in a global, fast-paced, and growth-minded environment. This role is key to Booking Holding’s global legal department, requiring a strong leader to collaborate with corporate and brand stakeholders, support the legal function, and drive lasting efficiencies.

Lead the global legal operations function, collaborating with corporate and brand legal operations, privacy, and compliance teams. Drive learning initiatives for the Global Legal Team, including CLEs, training sessions, summits, and speaker events, in coordination with subsidiary brands.

Find opportunities to improve processes, learn about and share best practices, develop templates and playbooks, create training and improve efficiencies for the Corporate and global Legal team. Work across a global team in our Corporate offices in the US, Netherlands, Romania and India.

Remain up to date on legal AI and legal operations industry trends, and test, implement, and manage AI and other technology solutions to optimize legal performance across various disciplines, such as contracts and redlining, matter management tools, budget and vendor management, and litigation support. Work closely with company technology leaders to understand how to best implement AI and other systems for the legal department.

Drive higher use of AI tools in the global legal department and help Booking Holdings reduce overall reliance on external counsel and other vendors.

Organize and maintain the Corporate legal department budget, including the annual planning cycle and other reports as needed. Explore efficiencies with brand legal ops teams and procurement around budgeting and vendor management.

Oversee expense control, vendor relations, and compliance with billing guidelines, while managing vendor onboarding, Legal Tracker, and engagement letters. Supervise the contract management team in India to streamline contract tracking, record-keeping, and database management (Conga). Collaborate with brand legal…