Order Management Specialist

Order Management Specialist

Job Description

The Order Management Specialist oversees all electronic and manual orders for North America, ensuring accurate entry, timely processing, and on-time delivery for a newly created Amazon business line. This role serves as a key liaison between sales, third-party logistics providers, and buyers, resolving order issues, coordinating shipping schedules, and maintaining data integrity within SAP and related systems.

Responsibilities

+ Manage all incoming EDI and manual orders for North America, including checking, editing, and releasing orders upon confirmation from the sales team.

+ Coordinate shipping cadence with the sales team for all product launches to meet on-time delivery and fill rate requirements.

+ Resolve blocked and incomplete orders, including issues related to IDOCs, pricing, master data, and other order-related discrepancies.

+ Act as the direct point of contact for third-party logistics (3PL) customer service teams in the US and Canada.

+ Proactively manage the workload with each 3PL to process orders efficiently and complete each month's open orders within designated shipping windows.

+ Communicate directly with buyers to request and secure extensions to purchase order ship windows when necessary.

+ Input all manual orders using Excel spreadsheets provided by the sales team, as well as ad-hoc order requests from office and field personnel.

+ Assist the team in maintaining and updating orders in SAP to ensure accurate and current information.

+ Provide shipping information to sales, office, and field teams, including routing details and customs commercial invoices as needed.

+ Process customer returns (CHC), ensuring accurate documentation and timely resolution.

+ Support order processing and data entry activities to maintain accurate records for finance, inventory, and supply chain operations.

+ Collaborate with internal stakeholders to continuously improve order management processes for the new Amazon business line.

Essential Skills

+ Minimum 2-3 years of experience in order management, customer service, or supply chain operations, preferably within fast-moving consumer goods (FMCG), consumer goods, or manufacturing environments.

+ Hands-on experience with order entry and order processing, including EDI and manual orders.

+ Proficiency in SAP or other ERP systems, with SAP experience considered a strong advantage.

+ Strong MS Excel skills, including the use of VLOOKUPs for reporting, analysis, and data management.

+ Experience working with 3PL providers and understanding of logistics and distribution processes.

+ Customer service experience with the ability to communicate effectively with buyers, sales teams, and logistics partners.

+ Data entry accuracy and attention to detail in managing orders, pricing, and master data.

+ Understanding of inventory management, supply chain operations, and finance-related aspects of order processing.

+ Excellent communication and interpersonal skills to collaborate with cross-functional teams.

+ Ability to manage multiple priorities and deadlines in a fast-paced environment.

+ Strong problem-solving and analytical thinking skills to identify and resolve order-related issues.

+ Proactive, detail-oriented, and customer-focused mindset with a collaborative approach to teamwork.

Additional

Skills & Qualifications

+ Bachelor's degree in Business Administration, Supply Chain Management, or a related field.

+

Experience with consumer goods, FMCG, or manufacturing industries.

+ Familiarity with Amazon-related order management and operations.

+ Working knowledge of EDI processes and standards.

+ Exposure to operations, inventory, and supply chain workflows in a multi-stakeholder environment.

+ Ability to work with routing instructions and customs commercial invoice requirements.

+ Comfort with hybrid work arrangements and collaboration within a small, focused team.

Job Type & Location

This is a Contract position based out of Norwalk, CT.

Pay and Benefits

The pay range for this position is $25.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject…