Restoration Production Manager

Title:

Restoration Production Manager

Location:

Norwalk, CT

Pay Range: $55,000 to $65,000 (Depends on Experience)

FLSA Classification:
Full‑Time, Exempt

Servpro of Stamford, serving the Fairfield County (Norwalk, CT) area, is seeking an experienced Restoration Production Manager. The Restoration Production Manager is responsible for managing a wide range of functions necessary to successfully obtain bid and price mitigation projects. They are responsible for ensuring an accurate scope of work is created, delivering a consistent and complete work product, and maintaining a high quality of service in all dealings with project managers, customers, and resource providers involved in mitigation services.

If you are self‑motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super‑excited about routinely exceeding expectations? Then you may be our perfect hero!

• Review job scopes and estimates to ensure accuracy.
• Supervise on‑site crew, calculate equipment needs, and complete paperwork requirements for jobs.
• Monitor jobs until completion (supervise team members and job progress; ensure proper jobsite and employee appearance and behavior protocol is followed).
• Resolve problems quickly as they arise.
• Perform daily walk‑throughs on all jobs as required.
• Complete job file documentation, including completion of time sensitive material.
• Communicate job progress to appropriate parties (customer, office team, production team, management).
• Communicate and establish rapport with commercial, insurance, and residential customers to effectively promote SERVPRO services.
• Participate in, and contribute to, company meetings.
• Manage production expenses including equipment, vehicles, and other material assets.
• Contribute to safety and risk management protocol.
• If not already IICRC certified, must be able to obtain certification within the first six (6) months of employment.

• Oversee scheduling of jobs, resources, and crews following SERVPRO production guidelines.
• Work with office staff to schedule jobs and make changes to the schedule to ensure all jobs are completed in a timely manner.
• Ensure all job files are accurate and complete in a timely manner.
• Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently.
• Manage "Work‑in‑Progress" (WIP) jobs.
• Coordinate performance of crews and communicate with office staff, ensuring crews work efficiently and maintain good communication.
• Maintain communication with customers about the job to ensure expectations are met.
• Remain up to date on all jobs in progress.
• Manage and perform production activities (as needed).
• Perform production work and job site documentation in the role of Crew Chief as needed.
• Manage and monitor subcontractors.
• Coordinate and monitor subcontract work, ensuring quality work is completed in a timely manner.

• Confirm timecards are correct and submit to HR for accurate payroll processing.
• Conduct and manage daily WIP (Work‑in‑Progress) meetings to keep staff up‑to‑date and coordinate resources for efficient production.
• Inspect services and final walk‑through on jobs.
• Achieve customer satisfaction by ensuring quality work is completed during and at the end of each job.
• Assist with interviewing the production candidates to ensure quality production staff is maintained.
• Train and develop production personnel (Field Crew Team Members).
• Use recommended training programs to systematically train production personnel according to SERVPRO guidelines.
• Manage production personnel.
• Monitor performance of production staff, ensuring the work complies with SERVPRO policies, and correct or train, as necessary.
• Assist with the annual evaluations process of production personnel.
• Listen, review, and resolve conflicts between employees, as necessary.
• Provide regular feedback on job performance, including scheduled performance appraisals.

• Jobsite/Employee appearance by ensuring employees follow SERVPRO uniform policy.
• Ensure that job sites…