Commercial Director

Commercial Director US

Location:

US based with frequent visits to our US offices in Norwalk and Louisville.

Contract:

Permanent

We’re looking for an exceptional Commercial Director to join our US team at Domestic & General. This is a newly created, high-impact role reporting directly to the President of US, where you will lead the commercial agenda - shaping and delivering strategy across growth, pricing, market focus, and customer approach to drive sustainable revenue and margin performance. They will translate business strategy into clear, actionable commercial priorities, aligning teams, investment, and decision-making behind the initiatives that unlock profitable growth while strengthening commercial discipline across the organisation.

Bringing both strategic insight and operational rigour, they will enable high-quality decision-making across growth, pricing, proposition development, and performance management - ensuring we deliver long-term value in a competitive market.

• Shaping the commercial agenda for the US market, ensuring growth priorities are aligned to strategy and market opportunity.
• Setting direction across pricing, proposition, and go-to-market activity to deliver sustainable revenue and margin growth.
• Identifying and unlocking growth opportunities across segments, propositions, and commercial levers to strengthen competitive performance.
• Translating strategy into clear commercial priorities, plans, and performance expectations across the market.
• Balancing growth ambition with commercial discipline, making informed trade-offs across revenue, margin, and customer outcomes.
• Aligning teams around shared commercial objectives, ensuring clarity, focus, and accountability across functions.
• Monitoring performance and using insight, data, and market trends to continuously refine priorities and approach.
• Sponsoring key commercial initiatives and investments, ensuring focus on the highest-impact opportunities.
• Leading in-period trading activity, translating strategy into decisive actions and market responses across channels.
• Partnering closely with Commercial Finance to ensure robust, insight-led decision-making across pricing, propositions, and investment.
• Building strong, effective relationships across the business to drive alignment and execution of commercial priorities.
• Representing the commercial agenda in senior forums, providing clear recommendations and performance insight.
• Driving consistency in how commercial priorities are communicated, delivered, and tracked across the market.

• Significant experience in commercial leadership, with deep expertise across growth strategy, pricing, proposition development, go-to-market, and performance management.
• A strong understanding of how commercial decisions translate into revenue, margin, and customer outcomes.
• Proven experience operating across multiple functions, with the ability to influence and align senior stakeholders in complex, matrixed environments.
• Sound commercial, operational, and customer judgement, with the ability to balance growth ambition, market opportunity, and financial discipline.
• Strong analytical capability, able to use data, insight, and market trends to shape decisions and drive performance.
• The ability to operate effectively in fast-paced, ambiguous environments, bringing clarity, focus, and direction.

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey. For over 100 years, Domestic & General has been a trusted provider of aftercare for domestic appliances for over 16 million customers.

You'll have tailored support and training throughout your time at Domestic & General, allowing clear career progression in the direction you choose. We're transforming a 100-year-old business into a tech-driven platform with a global reach. But to do that, we'll need a range of skills from all walks of life.

Think you can help?