Claims Team Manager – Auto Liability

• Review claim files regularly for quality.
• Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance.
• Coach and counsel employees on performance in a responsive and timely manner.
• Resolve a variety of customer service issues through communication and interaction.
• Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
• Manage employee recruitment and development effectively.
• Identify and implement staff development and training needs to support an effective succession plan.
• Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that will support the organization's goals and objectives.

• Bachelor's Equivalent combination of education and experience
• Preferred 4-6 years Automotive Claims handling
• Required 1-3 years Supervisory
• Advanced organizational, planning and delegation skills critical.
• Advanced oral and written communication skills necessary.
• Advanced interpersonal skills essential.
• Ability to effectively lead change required.
• Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance
  - Issued by State required.
• Chartered Property Casualty Underwriter
  - Insurance Institute of America Preferred

Demonstrates expertise in managing claims operations, including employee recruitment, development, and performance evaluation. Proficient in implementing customer service strategies and leading teams to achieve organizational goals.

• Automotive Claims Handling
• Supervisory Experience
• Advanced Communication Skills
• Employee Development
• Change Management

• Claims File Review
• Statistical Tracking
• Performance Evaluation
• Customer Service Resolution
• Staff Training Needs Assessment

• Coaching
• Counseling
• Interpersonal Skills
• Organizational Skills
• Planning and Delegation

• Chartered Property Casualty Underwriter
• Valid Driver's License

• Claims Management
• Customer Satisfaction
• Best Practices
• Succession Planning
• Performance Monitoring