Director Labor Relations

Job Category: Non-Union Non-Contact Center

Requisition Number: DIRLA
008653

• Posted :
  August 20, 2026
• Full-Time

Showing 1 location

45 Glover Ave
Norwalk, CT 06850, USA

Home Serve USA Corp. is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work in the last four years. What do we do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the 5 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met.

And for the nearly 3,000 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At Home Serve USA Corp., everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

The primary purpose of this role is to oversee the labor relations function within the Energy Services organization, which includes maintaining satisfactory labor-management relations through a variety of techniques such developing effective working relationships with represented employees as well as HSES management teams.

This role will be the lead for collective bargaining negotiations for all HSES sites. This includes managing the full negotiations process, from preparing negotiation strategies with the HSES leadership and local management teams, being the chief spokesperson at the negotiating table and finalizing the negotiations with the development and full execution of a Memorandum of Agreement and ultimately developing a collective bargaining agreement with the newly negotiated terms.

This role will also be responsible for administering and interpreting the HSES labor contracts for things such as grievances/arbitrations, and union and management practices. This includes formulating and recommending program goals and objectives in all areas of the labor relations function.

To perform this job successfully, must be able to:

• Perform each essential job function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
• Manage the day-to-day labor relations operations of the Energy Services division, including labor contract administration, disciplinary actions, grievances/arbitrations, policy development, reporting, and other related areas.
• Establish and implement short-range and long-range strategic labor relations goals; evaluate outcomes and recommend adjustments that align with key division strategies.
• Serve as Chief Negotiator in the negotiation of labor contracts.
• Collect survey data and develop proposals and strategies for collective bargaining sessions.
• Ensure the proper and effective administration of collective bargaining contracts on a depot and Energy Services-wide basis; provide guidance to administrators and management teams in the interpretation of labor agreements and develop and conduct in-service training as needed.
• Provide technical advice and guidance to administrators and management teams on grievance and conflict resolution.
• Prepare or propose position/response to grievance issues; interface with external and internal attorneys.
• Effectively present and argue management’s position in negotiations and arbitrations.
• Keep abreast of and analyze federal/state legislative and administrative decisions, laws, regulations, and policies to determine their impact on the labor relations functions; and make recommendations on how to implement new requirements.
• Write formalized agreements reached with bargaining units.
• Consult with exclusive bargaining representatives on contractual matters.