Office Manager

Title: Office Manager – Water, Fire Mitigation & Construction

FLSA Classification: Full-Time, Exempt

Location: Norwalk, CT

Comp Range: $60,000 to $75,000, Salary Range (Depends on Experience)

Servpro of Stamford, serving the Fairfield County (Norwalk, CT) area is seeking a self-motivated individual to fill the role of the Office Manager. As the Office Manager, you will be responsible for managing, training, assisting and motivating the SERVPRO® Office Coordinators (JFC) team. You will participate in daily office functions, oversee the job file administrative activities, and always ensure customer satisfaction.

We have a sincere drive toward the goal of helping make fire, water, and mold damage “Like it never even happened®!”

As an Office Manager at SERVPRO of Stamford, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

• Oversee day-to-day office operations, and the office coordinators (JFCs) to ensure efficiency and productivity
• Participate in day-to-day activities daily to ensure each team member stays on track
• Experience with Xactimate & Xactanalysis software to assist with estimating and invoicing processes is required
• Experience with Work Center, Cotality, Drybooks, and Dry Logs is required
• Leverage your knowledge of restoration processes to assist with project coordination and client communication
• Manage administrative tasks, overseeing and auditing job files, scheduling Project Managers and Production Crews, correspondence, and record keeping
• Support other management in implementing policies and procedures tailored to the restoration industry
• Provide support to team members with heavier workloads, ensuring their success and maintaining project timelines
• Assist with new office coordinators onboarding, timekeeping, and performance evaluations
• Collaborate with other departments to facilitate communication and streamline processes related to restoration projects
• Prepare and analyze reports, presentations, and data specific to the restoration industry
• Ensure compliance with relevant regulations and industry best practices
• Foster a positive and inclusive office culture, understanding the unique challenges and nuances of the restoration industry
• Coordinate and maintain office supplies, equipment, and inventory

• Proven experience as an office manager, office administrator, previous job file coordinator or in a similar administrative role within the restoration or construction industry
• Excellent organizational and multitasking abilities, specifically within the context of restoration projects
• Strong attention to detail and problem-solving skills related to restoration operations
• Proficient in Microsoft Office Suite and other office management software commonly used in the restoration industry
• Experience with Xactimate & Xactanalysis software for estimating and invoicing preferred.
• Experience with Work Center, Dash, Drybook, Dry Logs, and Docu Sketch preferred.
• Outstanding communication and interpersonal skills, with a deep understanding of client and project coordination within restoration preferred.
• Ability to work independently and collaboratively in a team environment, with an understanding of the dynamic nature of restoration projects.
• High level of integrity and confidentiality, recognizing the sensitivity of restoration work.
• 4+ years of management and/or supervisory experience.
• 4+ years of customer service and/or office-related experience.
• Knowledge of best practices and procedures within the restoration industry is preferred.

• High school diploma/GED; required
• Associate degree or bachelor’s degree preferred

We offer competitive pay as well…