Project Manager - Mold​/Water​/Fire​/General Cleaning

Title: Project Manager (Servpro Mitigation Experience) – Mold/Water/Fire

Location: Norwalk, CT

Classification: Full-Time, Exempt

Salary Range: $60,000 to $80,000 (starting compensation will depend on experience)

Servpro of Stamford, serving the Fairfield County (Norwalk, CT) area is seeking a self-motivated individual to fill the role of the Project Manager (Mitigation). In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire, water, and mold damage “Like it never even happened®!”

Do you love helping people through difficult situations? Then don’t miss your chance to join our franchise as a Project Manager (Mitigation). As a Project Manager (Mitigation) at SERVPRO of Stamford, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

1. Ensure an accurate scope of work for projects and prepare estimates utilizing Xactimate, XACTanalysis, Docu Sketch, MICA and other proprietary software.

2. Negotiate customer and/or client approval of project scope and estimate.

3. Obtain properly executed Authorization to Perform Services and Direction of Payment, i.e. Service Contract.

4. Draft daily work orders on all projects, communicate and coordinate crews and resources (sub-contractors) to provide service on active projects.

5. Review and maintain job site documentation to support the services provided and ensure proper client requirements and billing process in Drybook / Work Center 2 and DASH.

6. Maintain written communication with customers, COO, Office Coordinators, and other team members, vendors and insurance adjusters and representatives via email and phone.

7. Manage sub-contractor invoices for jobs.

8. On-Call responsibilities weekday and weekend rotation, which are calendared.

1. Manage the customer and client experience and overall customer satisfaction tracked with online google reviews.

2. Provide priority emergency response to potential customers.

3. Monitor and follow up on all assigned jobs ensuring customer needs are met.

4. Evaluate and sell projects

5. Educate customers on process

6. Oversee scheduling of jobs, resources, and crews following SERVPRO Franchise production guidelines

1. Other ad-hoc duties assigned and requested by management

2. Daily WIP (Work in Progress) Meeting Attendance is required.

3. Company Monthly Team Meeting Attendance is required.

• 3+ years of experience in restoration and/or construction preferred
• 3+ years of project management Experience required
• Project Management Professional (PMP) certification preferred
• Work on residential, commercial, and industrial projects
• Sense of ownership of each project and sense of urgency to complete them.
• Strong management and people skills
• Detail oriented, able to work within a budget, and know what quality work looks like.
• Construction supervision experience necessary
• Be able to bend, sit, stand, lift at least 50 pounds.
• Ability to successfully complete a background check subject to applicable law
• Proficiency in Microsoft Office Suite and other relevant Franchise Specific Software
• Previous Insurance Claims Processing and Insurance Industry Experience Preferred
• Franchise Specific Software:
  Xactimate, Xact Analysis, and others
• Attention to detail and problem-solving skills
• Strong organizational and planning skills
• Ability to adapt and pivot under demanding conditions,…