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Project Manager - Mold​/Water​/Fire​/General Cleaning

Job in Norwalk, Fairfield County, Connecticut, 06860, USA
Listing for: SERVPRO Industries, Inc.
Full Time position
Listed on 2026-09-30
Job specializations:
  • Management
    Project & Program Management, Operations Management
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below

Title: Project Manager (Servpro Mitigation Experience) – Mold/Water/Fire

Location: Norwalk, CT

Classification: Full-Time, Exempt

Salary Range: $60,000 to $80,000 (starting compensation will depend on experience)

DESCRIPTION

Servpro of Stamford, serving the Fairfield County (Norwalk, CT) area is seeking a self-motivated individual to fill the role of the Project Manager (Mitigation). In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire, water, and mold damage “Like it never even happened®!”

Do you love helping people through difficult situations? Then don’t miss your chance to join our franchise as a Project Manager (Mitigation). As a Project Manager (Mitigation) at SERVPRO of Stamford, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

Essential Duties & Responsibilities

Responsibilities

  • Ensure an accurate scope of work for projects and prepare estimates utilizing Xactimate, XACTanalysis, Docu Sketch, MICA and other proprietary software.
  • Negotiate customer and/or client approval of project scope and estimate.
  • Obtain properly executed Authorization to Perform Services and Direction of Payment, i.e. Service Contract.
  • Draft daily work orders on all projects, communicate and coordinate crews and resources (sub-contractors) to provide service on active projects.
  • Review and maintain job site documentation to support the services provided and ensure proper client requirements and billing process in Drybook / Work Center 2 and DASH.
  • Maintain written communication with customers, COO, Office Coordinators, and other team members, vendors and insurance adjusters and representatives via email and phone.
  • Manage sub-contractor invoices for jobs.
  • On-Call responsibilities weekday and weekend rotation, which are calendared.

    • Additional Responsibilities

  • Manage the customer and client experience and overall customer satisfaction tracked with online google reviews.
  • Provide priority emergency response to potential customers.
  • Monitor and follow up on all assigned jobs ensuring customer needs are met.
  • Evaluate and sell projects
  • Educate customers on process
  • Oversee scheduling of jobs, resources, and crews following SERVPRO Franchise production guidelines

    • Other

  • Other ad-hoc duties assigned and requested by management
  • Daily WIP (Work in Progress) Meeting Attendance is required.
  • Company Monthly Team Meeting Attendance is required.
    • REQUIREMENTS, DESIRED KNOWLEDGE, AND SKILLS
    • 3+ years of experience in restoration and/or construction preferred
    • 3+ years of project management Experience required
    • Project Management Professional (PMP) certification preferred
    • Work on residential, commercial, and industrial projects
    • Sense of ownership of each project and sense of urgency to complete them.
    • Strong management and people skills
    • Detail oriented, able to work within a budget, and know what quality work looks like.
    • Construction supervision experience necessary
    • Be able to bend, sit, stand, lift at least 50 pounds.
    • Ability to successfully complete a background check subject to applicable law
    • Proficiency in Microsoft Office Suite and other relevant Franchise Specific Software
    • Previous Insurance Claims Processing and Insurance Industry Experience Preferred
    • Franchise Specific Software:
      Xactimate, Xact Analysis, and others
    • Attention to detail and problem-solving skills
    • Strong organizational and planning skills
    • Ability to adapt and pivot under demanding conditions, with the capacity to manage numerous projects at once
    • P…
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