Patient Navigator

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Full-Time Norwalk, CT, US

3 days ago Requisition

Salary Range: $60,000.00 To $63,000.00 Annually

Illume Fertility (formerly RMA of CT) specializes in the treatment of infertility, including assisted reproductive technologies (ART) like intrauterine insemination (IUI), in-vitro fertilization (IVF), and pre-implantation genetic testing (PGT). Illume Fertility is Fairfield County’s largest fertility clinic and egg donation center and is led by eight board-certified reproductive endocrinologists. Illume Fertility is consistently recognized as an LGBTQ Healthcare Equality Leader and its Integrated Fertility & Wellness program offers holistic support via acupuncture, mental health counseling, support groups and nutritional counseling.

lllume Fertility has 5 convenient locations in Norwalk, Danbury, Stamford and Trumbull, CT and Harrison, NY. This position will be based in our Norwalk facility.

Coordinate the full breadth of the patient’s experience and serve as a patient ally throughout the continuum of care. Manage the patient's plan of care to ensure achievement of desired patient outcomes. Work in concert with clinical staff and keep abreast of patient’s cycle to ensure that checklist qualifications are being met in a way that is consistent with RMA’s professional standards of clinical practices.

Assist clinical team with cycle set-up, consent and checklist completion and protocol review.

• Act as liaison between patient and clinical staff; assess patient needs and obtain recommendations from physicians and other health team members for timely and appropriate patient care.
• Meet with new patients to explain practice, team concept, and other services provided.
• Coordinate and schedule patient appointments according to cycle and protocol.
• Serve as patient advocate; communicate questions, complaints, problems, and concerns to appropriate staff members.
• Explain policies and procedures to patients and refer them to the proper people/services.
• Ensure cycle checklist is complete in collaboration with nursing tea,
• Enter lab orders for male and female checklist.
• Send out lab requisition forms to patients once nursing reviews have been conducted.
• Conduct patient retention calls (2-week, 6-week. 12-week, and luteal support/ET support); appropriately document all communications.
• Schedule bi-monthly meetings with physicians to discuss new patients. Request patient list from supervisor.
• Promote wellness programs to patients, including yoga, support groups, seminars, and nutrition services.
• Update patient information in Resource and Athena.
• Obtain medical records from other providers.
• Retrieve operative/pathology reports and CT scan. MRI results for physician to review. Scan results in Ebridge, scan pictures into RESource.
• Draft doctor notes as requested by patient (for time off from work, etc.).
• Ability to handle protected health information (PHI) in a manner consistent with Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Other duties as needed.

• Navigators will set-up IUI cycles in RESource with nursing support.
• Create individualized protocol sheets that include timing of visits to Illume and medication instructions.
  • Share protocol with patient once RN reviews and approves.
• Ensure the cycle checklist is complete in collaboration with the nursing team.
• Email cycle consents to patients for upcoming treatment cycle.
• Enter RESource orders for semen analysis and uterine evaluation once scheduled.

• Schedule patient surgeries at applicable location- in-house or hospital- within 48 hours of receiving the OR request.
• Communicate to MD/Nursing if there is a delay or if patient opts to wait until following month to have surgery.
• Email MRA Surgery distribution list and patient’s nurse regarding dates of appointments and surgery.
• Enter all stim rows for the appointments related to the surgery.
• Enter surgery on OR schedule, confirm time with patient, and make applicable changes necessary.…