Retail Coordinator

We’re looking for a reliable, organized, and member-focused professional to oversee our racquets shop and support the racquets program. With the launch of a brand-new lifestyle shop currently underway, this is an exciting opportunity to be part of building a fresh, modern retail experience for our members while supporting daily operations in a fast-paced, high-end club environment.

• High school diploma required;
  Associate or Bachelor’s degree in Business, Hospitality, Sports Management, or related field preferred.
• 2–3 years of retail experience required, ideally in a tennis, golf, country club or high-end resort environment.
• Experience with inventory management, merchandising, or point-of-sale systems.
• Familiarity with tennis or racquets programming preferred, but not required.

• Strong customer service skills with a friendly, professional demeanor.
• Ability to manage a small retail and service operation independently.
• Working knowledge of inventory tracking, ordering, and POS systems.
• Familiarity with tennis products, stringing, and racquet maintenance (or willingness to learn).
• Strong organizational skills, attention to detail, and the ability to handle administrative tasks in a fast-paced environment.
• Commitment to maintaining a high‑quality, welcoming experience for members and guests.

The Retail Coordinator oversees the daily administrative, retail, and service functions of the Club’s racquets operation. This role supports member experience by managing retail sales, racquet services, billing, inventory, and communications related to tennis programming. The position requires a detail‑oriented, service‑focused professional who can balance administrative support with retail and member service responsibilities.

• Assist members with the selection of tennis equipment, apparel, accessories, and supplies.
• Support members with retail purchases of tennis equipment, apparel, and accessories.
• Operate the point‑of‑sale system and process all retail and service transactions.
• Assist with product merchandising and ensure displays align with Club standards.
• Ensure The Shop reflects Club standards for presentation and professionalism.

• Manage inventory including ordering, receiving, stocking, and tracking product levels.
• Track sales trends, inventory usage, and service demand, and report needs.
• Maintain accurate records for retail sales, racquet services, and program materials.
• Reconcile daily sales and ensure POS accuracy.
• Provide administrative support for tennis programs, lessons, and events, including scheduling coordination and preparation.
• Maintain organization and cleanliness of the retail, office, and storage areas.
• Greet members and guests in a friendly, professional manner and provide knowledgeable assistance.
• Communicate with members regarding racquet services, program materials, product availability, and court reservations.
• Send out weekly blast newsletters in reference to the racquets program.
• Assist with the racquets social media.
• Support tennis program registration and provide basic program information to members.
• Ensure all retail purchases, services, and applicable program charges are accurately billed to member accounts.
• Serve as a point of contact between members and the Racquets Department for shop‑related needs.
• Perform other duties as assigned by the Director of Racquets or General Manager.

• Frequent standing, walking, bending, and light lifting (up to 50 lbs.).
• Work primarily indoors with occasional outdoor duties.
• Ability to work weekends, holidays, and peak‑season hours as required.

This is a full‑time, year‑round position starting March 1st, 2026. Peak season is March to October. The work schedule for this position is Tuesday through Saturday, 7:30 AM to 4:00 PM.

• Compensation: $26‑30 per hour
• Paid Time Off, Off‑Season Paid Holidays
• 401(k) and Discretionary Employer Match
• Daily staff meals and uniform provided.
• Eligible for discretionary year‑end bonus.
• Ability to work Monday through Friday during off‑season.