Associate Team Member

Overview

Associate Team Member are critical members of the Fjord front-of-house team, responsible for delivering a best-in-class customer experience at the fish counter. This role requires a combination of product knowledge, attention to detail, and strong customer service. You’ll be expected to uphold Fjord’s operational standards while engaging customers with warmth, accuracy, and enthusiasm.

• Greet and engage with customers at the counter in a friendly, helpful manner
• Cut, portion, weigh, and package fresh and frozen seafood to order
• Ensure all seafood is merchandised to Fjord standards, with proper signage, pricing, and visual appeal
• Maintain daily freshness through rotation, ice replenishment, and inspection of all fish and prepared items
• Receive and log deliveries from Northeast Fish; check for quality and quantity accuracy
• Maintain proper food safety and sanitation protocols at all times (cleaning, glove use, temperature logs, etc.)
• Communicate clearly with the kitchen, sushi, and catering teams for special orders and shared counter needs
• Stay up to date on seasonal species, sourcing updates, and product knowledge as shared by the Store Manager or Procurement team

• Prior food handling or retail experience preferred but not required
• Must be comfortable handling raw seafood and working in refrigerated environments
• Ability to lift up to 50 lbs and stand for prolonged periods
• Strong interpersonal skills and willingness to engage with customers

• Maintains cleanliness of work area and follows end-of-shift breakdown protocol
• Accurately completes customer orders and handles POS transactions (where applicable)
• Participates in monthly training sessions and stays informed on new products
• Supports teammates and helps cover other stations when needed (e.g., sushi counter, grab-and-go, etc.)

Associate Team Member who demonstrate reliability, initiative, and leadership potential are eligible for advancement within Fjord’s store operations team:

• Shift Supervisor – Oversees daily counter operations, leads closing or opening shifts, trains new associates
• General Manager – Responsible for full store operations, staffing, sales goals, and customer experience
• District Manager – Oversees multiple store locations, supports managers, leads store growth and standards across the region

• Employee Discount – 50% off all in-store purchases
• Meals – One complimentary family-meal per shift