Service Associate Norwalk

Job Overview

The B-Helpful Professional is highly energetic and engaged, serving as a "go to" resource for our customers and associates throughout the store. The B-Helpful Professional manages an in-store service hub and provides a quick, seamless and efficient process to assist customers with their Buy Online Pick-up in Store orders (BOPS), process easy returns, provide tourism information and facilitate booking of appointments for various in‑store services.

• Create an in‑store easy, seamless and fun experience through greeting and engaging all customers and providing a genuine and friendly interaction.
• Embrace and be proficient with technology.
• Participate in the merchandising and operational requirements of the role.

• Candidates with a High School Diploma or equivalent are encouraged to apply.
• No experience required.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities.
• Self‑starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

• Prolonged periods of standing/walking around store or department.
• May involve reaching, crouching, kneeling, stooping and color vision.
• Frequent use of computers and other technology, including handheld equipment and cash register, and ability to process register transactions.
• Frequent lifting or moving up to 25 lbs.

• Performance and referral bonus opportunities.
• Merchandise discounts.
• An inclusive, challenging, and refreshingly fun work environment.
• Empowerment to perform impactful work with tangible results.
• Employee Assistance Program (mental health and financial literacy resources).
• Colleague Resource Groups (CRGs) and give‑back/volunteer opportunities.

This position may be eligible for performance‑based incentives/bonuses. Benefits include 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at

Macy's, Inc.

- including Macy's, Bloomingdale's, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.