Keyholder, Bloomingdale's Norwalk

As a Key Holder at Zadig & Voltaire, you are a trusted brand ambassador and an essential part of the store team. You are responsible for supporting day‑to‑day operations, delivering exceptional client experience, and ensuring the Bloomingdale's concession environment consistently reflects the elevated standards of the brand. You will contribute to the store’s success through expert styling, attention to detail and commitment to client satisfaction.

• Act as a dependable point of contact when management is off‑site by assisting with store opening/closing and overseeing daily operations.
• Maintain a strong floor presence to drive individual sales and support the team in delivering seamless client experience.
• Ensure a consistently positive and personalized client experience by prioritizing the customer and maintaining the brand’s luxury presence throughout every interaction.
• Capture client data and support follow‑up efforts to build lasting relationships and contribute to
• Replenish merchandise and ensure the sales floor is consistently organized, styled, and fully stocked.
• Stay informed on key product launches and brand initiatives to educate customers and enhance selling conversations.
• Demonstrate strong personal styling and product knowledge to elevate the shopping experience.
• Utilize business reporting tools to identify opportunities, address challenges, and optimize daily performance.
• Utilize the available marketing tools to engage current and new business and drive sales.
• Embrace and utilize technology to enhance customer experience.
• Demonstrate a passion for the luxury sector and knowledgeable of industry, market and fashion trends.

• Proven experience in client-focused retail sales with a strong track record of achieving personal
• Strong commitment to delivering excellent customer service and ensuring a memorable shopping experience.

• Comfortable with basic store operations, including replenishment, stocking, and visual presentation.
• Familiar with Retail POS systems, MS Office, and Google Docs.
• Ability to manage time effectively, prioritize tasks, and maintain attention to detail in a fast‑paced environment.
• Excellent verbal, written, and interpersonal communication skills.
• Passionate about the luxury retail sector with an understanding of market trends and industry dynamics.
• Positive, flexible, and reliable, with a focus on contributing to the team’s success.

• Minimum 2-year experience working within retail sales environment; luxury retail experience a