Retail Golf Services Associate

Overview

Pay: 17.25 - 19.75 USD per hour. At PGA TOUR Superstore we seek enthusiastic, self‑motivated, flexible individuals who are passionate about transforming our business. As one of the fastest growing specialty retailers, we hire selfless team players from diverse backgrounds to help grow the organization. PGA TOUR Superstore, part of the Arthur M. Blank Family of Businesses, strives to create a family culture for our Associates, inspired by our vision to inspire people through golf and tennis.

Reporting to the Sales and Service Manager, a Club Services Associate will execute all club services, including re‑gripping, re‑shafting, loft and lie adjustments, and front‑end operations such as returns, exchanges, and promotions. The Associate will maintain a premier merchandise presentation, assess and diagnose club issues, communicate repair options, maintain accurate service records, and foster a culture of safety and ethical conduct.

• Engage with every customer and provide world‑class service, building lasting relationships.
• Execute all club services: re‑gripping, re‑shafting, loft & lie measurements/adjustments.
• Manage front‑end operations: returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons.
• Maintain front‑end and service merchandise at a premium stock and visual level to drive sales.
• Keep all club services and front‑end areas, equipment, and supplies maintained and operational.
• Demonstrate ethical conduct, safety, and compliance across all departments.
• Maintain the club services desk and surrounding area in a clean, professional presentation.
• Communicate repair options, costs, and timelines clearly to customers.
• Assess and diagnose club issues, track work progress, and maintain accurate service records via the Golf & Tennis Services App.
• Stay updated on merchandising promotions and marketing events; support promotions using The Links bulletins.
• Educate and promote product and service offerings to customers.
• Provide operational and merchandising feedback to the Sales and Service Manager.

• Communication: Strong listening and interpersonal skills; effective verbal and written communication, including cross‑functional coordination.
• Computer: Basic computer skills and working knowledge of Microsoft Office Suite.
• Organization: Ability to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: 2+ years in retail materials handling, club repair or similar experience preferred.

The role requires standing for extended periods, climbing ladders, moving throughout the store, and lifting a 30‑lb box overhead. Flexible availability, including nights, weekends, and holidays, is required.

Flexible availability, including nights, weekends, and holidays.

Ability to learn business concepts quickly and apply them with appropriate training.

Demonstrate strong self‑accountability and a proactive drive for results.

PGA TOUR Superstore is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

Other duties may be assigned as needed.