Enterprise Accounts Executive II

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries.

We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries.

We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.



Requisition  :21153


Employment Type :Full Time

Job Category :Sales

Work Location :Norwalk, CT

Brief Position Summary


The
Enterprise Accounts Executive II
leads the National Accounts team in executing strategies that drive profitable sales growth and strengthen enterprise client relationships. This role provides direction and coaching to ensure the team meets performance standards while aligning with corporate objectives. The role works closely with client stakeholders to build strong relationships, support contract negotiations, and implement account strategies that balance revenue growth, profitability, and risk management.

In addition, they utilize data-driven insights to monitor performance, generate actionable reporting, and identify opportunities for account expansion. The role develops scalable sales approaches, ensures consistent execution across accounts, and collaborates with cross-functional partners to deliver solutions that maximize customer value. By fostering talent development, reinforcing accountability, and promoting collaboration, the Senior Manager positions the National Accounts team to achieve sustainable growth and deliver long-term client success.

Duties And Responsibilities

• Lead and develop the National Accounts team, including hiring, coaching, and preparing associates for future leadership opportunities to strengthen organizational capability.
• Support professional development initiatives, ensuring team members have access to training and resources that align with their career goals and build long-term talent pipelines.
• Manage account portfolios valued at $150M–$350M, executing strategies to drive profitable growth, exceed revenue and margin targets, and meet annual budget commitments.
• Translate corporate direction into actionable account plans, focusing on growth industry segments and coordinating with cross-functional partners to deliver customer and financial results.
• Cultivate strong relationships with senior stakeholders at top accounts, engaging with directors and key decision-makers to advance business opportunities and strengthen partnerships.
• Lead contract negotiations and renewals, balancing pricing, terms, and profitability while ensuring agreements support long-term account health.
• Oversee account performance reviews, utilizing financial analysis and KPI reporting to identify risks, address underperformance, and capture opportunities for improvement.
• Champion customer satisfaction, leveraging NPS, surveys, and feedback to anticipate needs, resolve service gaps, and strengthen retention through collaboration with internal partners.
• Deliver impactful presentations to client stakeholders, highlighting performance outcomes, financial results, and future opportunities.
• Ensure consistent account engagement, monitoring team execution against call-pattern standards and holding team members accountable for delivery.
• Collaborate with field leadership and corporate functions to align resources, meet contractual obligations, and ensure scalable support across national accounts.
• Contribute to enterprise initiatives, representing National Accounts perspectives in e-business, marketing, product, and operational forums.
• Manage team budgets, monitoring sales and expense performance, and providing accurate reporting to leadership.
• Foster a collaborative, high-performance culture, encouraging teamwork, talent growth, and adherence to MSC's Code of Conduct and values.
• Address underperformance proactively, providing coaching, feedback, and corrective action as needed to uphold team standards and business objectives.

• Bachelor's degree in business, Finance, or related field strongly preferred.
• 7–10 years of progressive experience in national or enterprise sales, with a strong record of negotiating and managing large account agreements.
• Minimum 5+ years leading account teams or cross-functional projects, with proven success in building…