Fulfillment Associate; Norwalk, CT

An exciting opportunity to be a part of a fast-growing digital brand! Cailini Coastal is seeking a self-motivated, enthusiastic candidate to join our growing e-commerce business.

At Cailini Coastal, we are committed to providing excellent service to our customers by accurately and efficiently processing orders and returns. The Fulfillment Associate will be responsible for supporting our Operations Manager in all aspects of our Cailini Coastal warehouse in Norwalk, Connecticut, including but not limited to:
Shipping, Receiving, Order Picking, Order Packing, Returns Processing, Quality Control, Item Put‑Away, Inventory Control and general workplace maintenance.

This job description highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job as our young business continues to grow.

• This role will require between 15 - 20 hours per week, with the potential to grow into a full‑time position.
• Assist with the shipment and receipt of all products, materials and supplies.
• Fulfillment of all orders that ship from the Cailini Coastal Warehouse.
• Assemble, address, stamp, and ship accurate merchandise or material cross referencing accuracy with invoice.
• Inspect merchandise upon receipt for quality control and raise issues with damaged product to the correct point of contact.
• Verify inventory counts by completing physical stock counts and comparing to inventory records, investigate any discrepancies and immediately report them.
• Sort and place merchandise on racks, shelves, or in bins according to predetermined sequence such as size, type, style, color, or product code.
• Construct boxes and according to size required for order.
• Audit (random) complete order to assure 100% quality.
• Maintain brand packaging standards and ensure all orders are fulfilled in a timely manner.
• Maintain a clean, neat, and orderly work area.
• Conduct operations in a manner that promotes safety. Comply with company, OSHA, and other applicable regulations to ensure a safe workplace.
• Utilize best practices following standard operating procedures and reference aids, continuously looking for areas of improvement and communicate suggestions to leadership as appropriate
• Understand Shopify integrations into our fulfillment process and look for ways to improve.
• Ability to stand; walk; and stoop, kneel, crouch or crawl frequently. The employee must regularly lift and/or move up to ten pounds and frequently lift and/or move up to fifty pounds.
• Weekend support may be required during the holiday season (ie: black Friday/cyber Monday) and during our annual Friends & Family Sale in April and August.

• Prior experience working in a warehouse setting is preferred but not required.
• Basic computer skills, experience with MS Excel, Warehouse Management Systems (Shopify experience preferred but not required).
• Ability to read, write, speak and understand English to understand and execute instructions for daily tasks and to read orders accurately.
• Proactive problem‑solving skills, and ability to complete basic math to include adding, subtracting, multiplying and dividing.
• Highly organized with attention to accuracy and detail.
• Ability to work in fast pace start‑up environment and meet daily productivity standards.
• Ability to work overtime during work week and weekends during surge periods (ie: during sales and promotions).
• Capable of standing and walking for extended periods of time, and lifting up to 60 lbs with or without reasonable accommodation.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• A commitment to team working through relationship building, reliability and collaboration, while also being able to work independently and take the lead on overseeing the operations of the warehouse.
• Excellent attendance and punctuality.
• The ability to drive productivity through the efficient use of time and a commitment to strong result.
• The ability to remain flexible through the workday is a must.
• Material handling – ability to repetitively bend, reach, stand and walk.

Thi…