Service Coordinator

Overview

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future ready solutions tailored to meet and exceed our clients' needs.

• Review all Service Agreement Contract Documents
• Order 3PA's as needed for Agreements
• Setup Agreements in Dynamics (includes proper highlight notes, booking setups, etc)
• Agreement billing
• Agreement tracking and reporting
• SMA Invoice review for Agreements in Vision 360
• Assist with collections efforts on Agreement billings
• Create and process all Warranty Agreement
• Service Job setup
• Monitor equipment received email and coordinate scheduling with STL
• Create and maintain Service On call schedule
• Responsible for processing incoming customer service requests via Dynamics/BC
• Monitor Service email Inbox and phone call queue, and correspond to Service Delivery Specialists any issues or inquiries from client requests
• Scheduling all non Agreement service calls for Healthcare Clients
• Review all assigned service calls daily for updates and address any return visit needs
• Close out assigned service calls after daily review - review billing and provide notes to Billing Team for invoicing
• Providing additional support to all Service Team Leads and Client Success Managers (preparing quotes, process parts orders, cover for STL vacations, etc)
• Identifying any possible upgrade opportunities and provide all details to Solutions Architect for quoting
• Provide Not to Exceed Labor Quotes as needed
• Assist with Test and Inspection report completion as needed
• Other duties may include: train new employees (Admin Assistants/New Service Coordinators), assist with Parts Only orders monitoring, monitoring workflow buckets as needed, etc.

• Bachelor's Degree
• Prior experience dispatching or field experience
• Must be proficient with MS Outlook, Word, & Excel
• Must have a high energy level with a focus toward customers
• Must have strong communication skills
• Must have good organizational skills with attention to detail

• Prior experience with reporting or quoting is a plus
• Prior experience receiving incoming calls and/or emails is a plus

• Must be able to see and hear (naturally or with correction); speak clearly; coordinate eye hand movements and use fingers skillfully; sit for long periods of time

Compensation: $24-$28.50 per hour, commensurate with experience

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

If you require accommodation or assistance during the application process, please contact us at  Kindly note that resumes submitted to this email address will not be reviewed.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.