Collector-Experienced

Opportunity Overview

Collector, Experienced

Contract 1 Year

Coral Gables, FL 100% Onsite

We offer no per diem or relocation assistance, so we will ask you to live within a drivable distance of Coral Gables, FL.

• Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages.
• Perform daily collection activities including phone calls, emails, texts, and formal letters.
• Maintain a structured follow-up system to ensure customer commitments are met.
• Collaborate with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes.
• Prepare weekly forecasts and progress reports by aging bucket.
• Analyze aging accounts receivable (AR) and monitor for non-payment trends.
• Offer and manage payment plans, process payments, and evaluate eligibility for extensions.
• Conduct skip tracing and assign field cases for accounts lacking contact information.
• Investigate and resolve collection-related disputes promptly.
• Prepare and submit cases for litigation to the legal team.
• Coordinate with third-party collection agencies and manage feedback loops.
• Negotiate settlements, gather project updates, and collect missing documentation to resolve outstanding balances.

• Experience:
  
  Minimum 3 years in a collections role managing aging and default accounts.
• Education:
  
  High school diploma required; college degree.
• Software Proficiency:
  • Zuora (billing and subscription management)
  • Salesforce (CRM and case tracking)
  • CIS (Customer Information System)
  • Microsoft 365 Suite (Excel (can maintain complex spreadsheets), Outlook, Teams)

We estimate the base salary range for this position, which is dependent upon review of qualifications, to be $25/hour to $28/hour.

• Comprehensive Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations for Qualifying Positions

Equal Opportunity Employer including Veterans and Individuals with Disabilities