EOC Call Center Specialist

Overview

Clean Harbors is seeking an Emergency Call Center Representative in Norwell, MA to join our safety conscious team. This role will be responsible for operation of the 24-Hour Emergency Operations Center. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico.

Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us. This is an on-site position with working hours from 8:00 AM to 4:00 PM, Monday through Friday.

• Health and Safety is our #1 priority and we live it 3-6-5!
• Competitive wages up to $21-$23/hr
• Comprehensive health benefits coverage after 30 days of full-time employment
• Group 401K with company matching component
• Opportunities for growth and development for all the stages of your career
• Generous paid time off, company paid training and tuition reimbursement
• Positive and safe work environment

• The Emergency Operations Center (EOC) Duty Operator is Responsible for operation of the 24-Hour Emergency Operations Center
• Receive and manage all communications traffic in and out of Clean Harbors EOC during assigned shift in a courteous and professional manner. The EOC Duty Operator is responsible to ensure that all calls are handled appropriately and immediately.
• Record accurate and detailed information regarding the nature of every call notifying appropriate personnel of call ensuring complete customer satisfaction.
• Publish detailed EOC Report documenting every incoming and outgoing call per shift. Make timely notifications and accurately record data in accordance with customer requirements.
• Keep all EOC reference material up-to-date plus responsible for routine tests verifying accuracy of data and simulated drills.
• Must provide detailed shipping information pertaining to Hazardous Materials transported by Clean Harbors  vehicles to response or regulatory personnel if requested
• Ensure phones are rolled for all locations after hours.
• Assist training of new or temporary Duty Operators.
• Support Field Service Operations with general administrative needs and Emergency Response (ER) and Non ER calls.

• High School Diploma or GED Required
• Strong computer skills with a solid proficiency in Microsoft based application
• Excellent written and verbal communication skills.
• Excellent interpersonal and organizational skills.
• Excellent customer service skills.
• Decisiveness and initiative.
• Ability to work in a team environment as well as independently.
• Ability to prioritize responsibilities and meet deadlines.
• Ability to work with little or no supervision.
• Ability to remain calm while handling a potential crisis.
• Ability to work overtime as requested by management.