ERP Business Analyst Level 3

Requisition Number:

30136

West Palm Beach, FL or Miami, FL – 100% Onsite

ERP Business Analyst Level 3

Contract 1 Year

You will assess, develop, integrate, and troubleshoot technology to support business processes. You will provide technical or functional guidance to project or work teams across multiple disciplines. You will ensure the reliability, performance, security, and continuity of IT systems, providing excellent technical support services.

• Analyze, develop and test, debug, implement, maintain, and customize existing or new systems.
• Automate the handoff of code releases from development to operations (Dev Ops).
• Participate in change management and service ticket management processes, ensuring customer satisfaction through resolution monitoring.
• Lead projects and develop a understanding of the solutions being delivered.
• Understand ISU Financial, Billing, and Invoicing processes and backend job functionality.
• Comprehend the treatment of payments and balances within the system.
• Ensure user satisfaction by providing preventive maintenance, troubleshooting, and timely resolution of complex issues.
• Design, develop, and test experimental applications to explore new ideas within bounded cost and time frames.
• Ensure application processes align with corporate social responsibility, security, compliance, environmental, and technical policies, and applicable standards and legislation.
• Act as a liaison with regulatory agencies, vendors, and contractors on matters relating to computer systems when needed.
• Define metrics and monitor Service Level Agreements (SLAs) for developed systems.
• Perform other job‑related duties as assigned.

• Bachelor's Degree or Equivalent Experience
• 6+ years of relevant experience
• Hands‑on experience leading FICA or Billing projects and providing solutions for successful project delivery.

• Bachelor's degree in information systems
• Strong background in SAP Industry Standard for Utilities (ISU) in Functional Financial (FICA) or Billing configuration.

• Comprehensive Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations for Qualifying Positions

$40/hour to $45/hour, depending on qualifications.

Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Boston

CSR, ERP, Compliance, Business Analyst, Technical Support, Management, Technology, Legal