Collections Specialist

Description

Our client in Norwich, Connecticut is seeking a detail-oriented Collections Specialist for a contract opportunity. This role is ideal for a professional with strong communication skills, a customer-focused approach, and experience managing business-to-business or consumer collections. The Collections Specialist will play a key role in supporting cash flow by following up on outstanding accounts and resolving billing issues in a timely manner.

Key Responsibilities:

+ Contact customers regarding past-due accounts by phone, email, and written correspondence

+ Monitor aging reports and prioritize collection efforts

+ Research and resolve account discrepancies, billing issues, and payment disputes

+ Maintain accurate records of collection activity and account status

+ Collaborate with internal departments to resolve customer concerns and support account reconciliation

+ Process payments and update account information as needed

+ Recommend accounts for escalation when appropriate

+ Support month-end reporting related to accounts receivable and collections

Requirements

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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