Office Coordinator - General Surgery

Hartford Healthcare - 330 Washington Street - Responsibilities:
Supervises administrative and clinical staff and practice operations including scheduling, work flow, service delivery and employee performance;
Serves as primary resource to office staff on administrative matters including, but not limited to: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization;
Assists the clinical and medical staff in organizing and triaging care by accurately relaying pertinent patient information, adjusting the patient schedule as needed, scheduling and coordinating urgent care with other resources within practices and releasing health information in accordance with HIPPA requirements;
Insure that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner. Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur;
Maintains staff schedules and processes time worked/attendance into Kronos for office staff; manages vacation and personal time off to minimize disruption of operations