Automotive Service Advisor

Experienced Automotive Service Advisor

Scranton Chevrolet of Norwich | Norwich, CT
Full-Time | $60,000–$85,000+ Earning Potential
Hiring Now | Sign-On Bonus Available for the Right Candidate

If you know how to run a service lane, build customer trust, communicate effectively with technicians, and turn recommendations into completed work,
we want to talk to you.

Scranton Chevrolet of Norwich is looking for an experienced Automotive Service Advisor to join our busy Service Department.

We're specifically interested in automotive professionals who understand that being a great Service Advisor is about more than writing repair orders.

It's about owning the customer experience from write-up through vehicle delivery, building long-term relationships, maximizing legitimate service opportunities, and keeping the entire repair process moving.

If you've built your career in automotive service and are looking for a dealership where your experience, performance, and ideas will be valued, this could be your next long-term home.

Experienced Service Advisors have options.

We know changing dealerships isn't a decision you make lightly.

That's why we're focused on providing our advisors with the technology, resources, earning opportunity, and support needed to perform at a high level.

You'll have access to tools including:

• Tablets and modern service-lane technology
• Customer video communication
• Electronic repair quoting and approvals
• Electronic bill payment
• Customer financing options
• GM programs and incentives
• Established dealership systems and processes
• A busy Service Department with opportunities to build your book of business
• Management that values performance, accountability, and customer relationships

Our goal is simple: give talented Service Advisors the tools they need to succeed.

There's something different about working for a dealership where the family's name is on the building.

The Scranton family has been serving Connecticut drivers since 1952
.

More than 70 years later, we're still family-owned and operated, now under our third generation of family leadership
.

That longevity comes from building relationships—with our customers and with the people who work here.

We're large enough to provide the technology, benefits, resources, and earning opportunities experienced automotive professionals expect, while maintaining the accessibility and personal environment of a family-owned dealership.

You won't be just another employee number here.

As a Service Advisor, you'll take ownership of the customer's service experience from arrival through completion.

You will:

• Greet customers and establish a professional, trustworthy relationship
• Listen carefully to vehicle concerns and accurately document customer needs
• Open, manage, and close repair orders
• Review vehicle history and identify appropriate maintenance opportunities
• Explain technician findings and recommended repairs clearly
• Present repair and maintenance recommendations professionally and confidently
• Prepare and communicate accurate estimates
• Obtain customer authorization for recommended work
• Keep customers informed regarding repair status, costs, and expected completion
• Utilize digital tools, videos, texting, and electronic estimates to improve customer communication
• Coordinate closely with technicians, dispatch, parts, and Service Management
• Help maintain efficient workflow throughout the Service Department
• Monitor repair progress and proactively address delays or concerns
• Assist customers with warranty, maintenance, and manufacturer-related questions
• Maintain accurate documentation and dealership records
• Follow GM and dealership processes and requirements
• Maintain strong customer satisfaction and CSI performance
• Build relationships that create repeat and referral service business
• Work toward individual and departmental performance objectives

This position is designed for someone who already understands the automotive service environment and wants to take the next step in their career.

Our…