Front Desk Associate

Job Details

Job Location:

Norwich - Norwich, CT 06360

Position Type:
Part Time

Education Level: High School or Equivalent

Salary Range: $16.94 - $17.44 Hourly

Travel Percentage:
Negligible

Job Shift: Opener / Mornings

Job Category:
Customer Service

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associate. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first‑rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings‑Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem‑solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast‑paced retail environment.
• Hands‑on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer‑friendly way.

• Ability to manage multiple responsibilities.
• Solid work ethic with strong decision‑making and problem‑resolution skills.
• Self‑starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills, preferably in the fitness industry.
• Hard‑working, enthusiastic and energetic.

• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

• 18 years old or older.
• A high school diploma or equivalent required.
• Six months face‑to‑face customer service experience in a retail environment required or one‑year fitness experience preferred.

Initial training hours may vary as well as when the needs of the facility change. Discuss your availability with the Hiring Manager and/or note it on your application. Weekday and/or weekend hours based on club needs. Open or flexible availability is a plus.

• Monday: 5:00am – 10:00am
• Tuesday: 5:00am – 10:00am
• Wednesday: 5:00am – 10:00am
• Thursday: 5:00am – 10:00am
• Friday: 5:00am – 10:00am
• Saturday: 6:30am – 1:00pm (and 1:00pm – 7:00pm)
• Sunday: 6:30am – 1:00pm (and 1:00pm – 7:00pm)

• Competitive salary & 401(k) plan.
• Company contribution towards health benefits including medical, dental, vision, LTD, STD and illness (Applicable for full‑time positions).
• Paid time off benefits (Applicable for full‑time positions).
• Free Black Card membership and fun exercise incentives.

Planet Fitness is an Equal Opportunity Employer.