Enrollment Management Specialist

About CT State Connecticut State Community College (CT State) was launched on July 1, 2023, through the consolidation of Connecticut’s 12 community colleges. With campuses and satellite locations statewide, CT State serves all 169 towns and neighboring states. As the largest community college in New England, CT State is committed to providing high‑quality, affordable and accessible education that supports students’ academic, career and personal success.

• Posted: June 5, 2026
• Level: Community College Professional 14, 12‑month, tenure track position
• Employment Type: Standard
• Hours: Full‑time, 35 hours per week
• Anticipated
  
  Start Date:
  
  September 2026
• Work Location: CT State Three Rivers (574 New London Turnpike, Norwich, CT 06360)
• Work Modality: On‑site; position is not remote
• Closing Date: Applications must be submitted by 5:00 pm (EST) on Wednesday, July 1, 2026

The Enrollment Management Specialist plays a critical role in ensuring the delivery of high‑quality collaborative enrollment plans and seamless onboarding support that meets the diverse needs of all students and maintains compliance with FERPA and all applicable policies and laws.

• Assists the Campus Supervisor in delivering a comprehensive, one‑stop enrollment services experience to all credit students within the campus.
• Provides high‑quality customer service to prospective, new, and current students, as well as staff, faculty, and the public.
• Provides front‑line support, answers phone calls and emails to assist students with admissions, residency status, enrollment process, cost of attendance, etc.
• Manages all inbound and outbound communication through the general registration email account, including responding to incoming emails and outbound communications to students covering upcoming events, enrollment information, school policies, dates and deadlines, or other college announcements.
• Reviews and processes applications for admission including screening documents such as transcripts, immigration and veterans’ papers and financial aid requests to evaluate them for completeness, students’ special needs and appropriateness for College programs.
• Advises prospective students and their families to identify academic and career areas of interest and discusses how those interests fit into degree programs, assists them with the application process, applying for financial aid, and understanding the placement, advising, and registration process.
• Processes in‑person registrations and completes other registration functions such as processing add/drops, withdrawals, change of major, researching and resolving registration and billing problems, document scanning of student records, etc.
• Interprets and communicates general college admissions and registration policies and procedures for the college community.
• Provides administrative support to facilitate the admissions process including composing and preparing correspondence to arrange candidate interviews and to provide general admissions information.
• Recommends and directs students to appropriate campus resources including Academic Advising, Career Counseling, Disability Services, Financial Aid, Veterans Affairs, and other student support services as appropriate.
• Participates in enrollment events such as Enroll in a Day, Super Saturday, etc.
• Participates in on‑going training and cross‑training opportunities on campus to ensure timely, thorough, and accurate processes.
• Collaborates with appropriate faculty and staff as needed to support the enrollment of each student.
• Maintains a commitment to CSCC overarching goals including initiatives encouraging equity and diversity.
• Represents CT State Community College interests at professional organizations at the state level.
• May involve occasional evening or weekend work, within contractual limitations.

• Attendance and participation at convocation and commencement ceremonies.
• Service on assigned committees and task forces.
• Attendance and participation at committee, staff, informational and professional meetings which may occur during evenings and weekends.

Bachelor’s…