Relationship Banker

• Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, and ATM self-service resources
• Accurately and efficiently process cash transactions
• Conduct deep conversations with clients to understand their financial and life priorities
• Connect clients to solutions that meet their financial goals
• Execute the bank's risk culture and pursue operational excellence
• Build client relationships to meet financial needs
• Follow established processes and guidelines while complying with applicable laws and regulations
• Partner with experts in small business, lending, and investments to grow business knowledge and networks
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results
• Effective collaboration and relationship-building skills
• Passion, commitment and drive to improve clients' financial lives
• Ability to identify client solutions based on needs
• Effective and confident communication skills
• Ability to learn and adapt to new information and technology platforms
• Ability to educate clients on ATM, online banking, and mobile banking self-service technologies
• Strong critical thinking and problem-solving skills
• Ability to follow established processes, guidelines, laws, and regulations
• Efficient time and capacity management
• Must be able to work weekends and/or extended hours
• Must be able to travel to any financial center location within a reasonable distance
• Experience in financial services and knowledge of financial services products and solutions (desired)
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals (desired)
• Six months of cash handling experience (desired)
• Minimum education requirement:
  High School Diploma / GED / Secondary School or equivalent
• First-shift availability
• 40 hours per week

Demonstrates strong client engagement and relationship-building capabilities while effectively educating clients on financial services and self-service technologies. Possesses critical thinking and problem-solving skills to identify client solutions and drive operational excellence.

• Client Relationship Management
• Cash Handling Experience
• Financial Services Knowledge
• Effective Communication Skills
• Sales Experience

• Cash Transactions Processing
• Mobile Banking Education
• Online Banking Education
• ATM Self-Service Education
• Financial Services Products Knowledge

• Collaboration Skills
• Critical Thinking
• Problem-Solving Skills
• Time Management
• Motivation

• High School Diploma
• GED

• Financial Services
• Operational Excellence
• Risk Culture
• Client Experience
• Sales Goals