Financial Aid Specialist II

About CT State

Connecticut State Community College (CT State) was launched on July 1, 2023, through the consolidation of Connecticut’s 12 community colleges. With campuses and satellite locations statewide, CT State serves all 169 towns and neighboring states. As the largest community college in New England, CT State is committed to providing high-quality, affordable, and accessible education that supports students’ academic, career, and personal success.

For more information about CT State Community College and the campus please visit Home - CT State

Posted:September 16, 2026

Level:Community College Professional 17, 12-month, tenure track position

Employment Type:Standard

Hours:Full-time, 35 hours per week

Anticipated

Start Date:

December 2026

Work Location:CT State Three Rivers (574 New London Turnpike, Norwich, CT 06360)

Work Modality:On-site;

Position is not remote

Closing Date:Open until filled, with priority consideration given to applicants who submit materials by October 14, 2026

The Financial Aid Specialist II assists in the operation of the financial aid programs at the college, while providing guidance to students. The incumbent assists in the management of federal, state, and institutional funding sources, as well as the accurate processing of all financial aid application and student loan materials within a highly automated environment. The Financial Aid Specialist II provides student service in person and utilizing other communication channels to assist with the financial aid process for students and families.

A major function of this position is leading collaborative efforts for attracting and retaining students. This position is located on ground at a campus location.

Under the direction of the Campus Supervisor for Financial Aid Services, the Financial Aid Specialist II is responsible for effective performance in these essential duties:

• Maintains the front counter for all student-facing, in-person activity.
• Provides excellent service to students, their families, outside agency personnel, and members of the college community.
• Assists students with the completion of all aspects of the financial aid process, including FAFSA completion, financial literacy, and other associated areas.
• Counsels and assists prospective and currently enrolled students and their families on the FAFSA application process and eligibility for financial aid, including the facilitation of workshops.
• Provides information on eligibility requirements, application processes and procedures, status of financial aid application and award, and required additional documentation as needed.
• Determines if the student’s inquiry requires further follow-up and directs the inquiry to the appropriate source for resolution, as necessary.
• Responds in a timely manner to student inquiries through a variety of communication techniques.
• Provides outbound communications to students, as needed.
• Trains and leads student workers, as needed.
• Responsible for special projects within the office, under the direction of the Campus Supervisor.
• Awards and repackages students under the direction of the Campus Supervisor.
• Resolves C-Flags, Rejects, Verification, and Conflicting Information cases.
• Reviews student ISIRs for discrepancies in dataload and follows up with students as needed.
• Responsible for the quality assurance and document linking within the imaging system.
• Monitors the academic performance of student aid recipients in accordance with Satisfactory Academic Progress regulations, including the enforcement of SAP Appeals and Academic Plans.
• Maintains current and complete knowledge of federal, state, and institutional financial aid regulations.
• Reviews and processes student loan…