Consumer​/Equity Closing Specialist

Pay Range: $20.10 - $26.79 Responsible for the daily closing and funding operations functions, including but not limited to: preparing approved loans for closing, coordinating scheduling with closing agents, generating, reviewing and validating loan documents, collecting and tracking pre- and post-closing documentation, coordinating loan funding, communicating information timely and effectively to internal and external customers and ensuring quality files are maintained and placed within the imaging system.

Must maintain a working knowledge of all secured and unsecured loan and line of credit products that are offered. Working knowledge of the legal and regulatory, as well as, timing and content requirements of the documents, by product, is essential.

Education and Experience:

2 years of banking or lending experience preferred 2 years in a professional work environment required, preferably within a bank, financial institution, or law office.

Skills and Abilities:

Basic knowledge of consumer, real estate or mortgage products and workflows preferred, but not required;
Strong computer proficiency – i.e. Microsoft Word, Excel and the Internet;
Strong written and oral communication skills;
Strong organization skills;
Strong customer service skills;
Ability to multi-task on numerous tasks simultaneously.

• 25% Engage closing agents to expedite the scheduling of closings to ensure that we are within the established departmental service level expectations.
• 25% Perform post-closing document review to validate documents are complete and accurate prior to funding. Authorize and/or prepare disbursements.
• 20% Performs quality control and quality assurance reviews on all closed loans in preparation for the upload and document storage processes; ensures data fields are accurately completed within the loan origination system and file documentation is in order.
• 15% Proactively manages a pipeline of missing, incomplete or incorrectly prepared documents within established departmental service levels. Routinely follows-up with the closing agents to remedy any outstanding items within established timelines.
• 10% Answer internal and external customer inquiries on a routine and timely basis. Provides superior customer service and professional communication. Maintains a positive attitude and works as a team player with management, co-workers, and others.
• 5% Other duties as assigned.

Physical Requirements:

Communicate effectively with internal and/or external customers Stationary 75% of time or greater Move Objects to Maximum 10 lbs

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.

Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.

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