Service Coordinator - Liberty House

Service Coordinator | Southeastern Connecticut - Norwich, CT

Southeastern Council on Alcoholism and Drug Dependence, Inc. (SCADD) is an award-winning, nationally and locally recognized leader in substance use disorder and behavioral health treatment in Southeastern Connecticut. We are proud recipients of the Top Workplace award, 2023 Non-Profit of the Year and 2023 Executive Director of the Year honors from the Greater Norwich Area Chamber of Commerce, and recognition as a Top Tier organization and a Recovery Friendly Workplace.

We are seeking a dedicated and experienced Service Coordinator II to oversee the daily operations and service delivery of an assigned residential program — supervising a team, ensuring regulatory compliance, and maintaining a safe, recovery-oriented environment for clients and staff alike.

What We Offer:

• Competitive pay and comprehensive benefits
• Multiple Medical Plans to fit your needs and budget
• Dental & Vision Insurance
• 403(b) Retirement Plan with 10% employer match at 1 year
• Vacation and Sick accruals
• 11 paid Holidays
• 40 hours of paid Education/Training annually
• Paid Licensure Reimbursement
• Meaningful leadership work making a lasting difference in the lives of individuals in recovery

What You'll Do:

As Service Coordinator II, you will serve as an operational leader for your assigned residence — balancing direct staff supervision with hands-on support to ensure that clients receive high-quality, consistent care every day. You will collaborate closely with leadership and across departments to maintain safety, compliance, and a strong team culture.

Responsibilities include:

• Supervise and support program staff, including hiring, onboarding, training, coaching, and professional development
• Orient and train new staff on residence-specific technology, systems, required documentation, and client support
• Create schedules to ensure appropriate coverage and staffing levels for each shift in alignment with applicable regulations and policies
• Facilitate and oversee the medication self-administration process and ensure compliance with protocols required by the assigned residence, as applicable
• Ensure that client medications are available and properly disposed of at the time of discharge in accordance with assigned residence protocols; ensure staff are well trained in this process, for programs without required nursing oversight
• Manage medical, behavioral, emergency, or outside problems quickly and efficiently, maintaining a safe environment and notifying the appropriate authority or management staff as needed
• Identify and report incidents and potential risk situations promptly, ensuring timely and accurate documentation in compliance with regulatory requirements
• Ensure adherence to safety, health, licensing, and regulatory standards in the residence
• Ensure required documentation, policies, and standards of work are followed within the scope of organizational protocols
• Provide direct care as needed to meet contractual and licensing regulatory requirements
• Orient clients to the residence and review program rules and regulations
• Provide on-call support and respond to crises to ensure continuity and quality of services; may be required to address urgent issues after hours
• Collaborate with leadership to develop and monitor census forecasts, staffing patterns, and general program concerns
• Collaborate with other departments as needed to coordinate services and resources
• Conduct regular performance evaluations and provide ongoing training and development for staff
• Attend on-site and off-site meetings and training as required
• Participate in the orientation of new employees and the transfer of knowledge essential to the performance of duties

What You'll Need:

• Bachelor's degree preferred, with at least two…