Supportive Case Manager

The New London Homeless Hospitality Center (NLHHC) seeks a full-time Permanent Supportive Housing (PSH) Case Manager to work within our Intensive Services Department. The PSH Case Manager will help our Permanent Supportive Housing (PSH) Program achieve long-term housing stability and independence. PSH is designed to help formerly homeless individuals with a history of chronic homelessness.

Location: New London and Groton, CT

Schedule: 40 hours per week;
Monday-Friday

Compensation: $22-$24 per hour; mileage reimbursement for work-related travel

Required: You must have a valid driver’s license to be considered for this position.

• Travel to independent client apartments across scattered locations and conduct regular face-to-face home visits. Refer individuals to community resources and support.
• Complete initial orientation and assessments for new participants. Compile and organize all eligibility/other required paperwork in individual case files.
• Work effectively with assigned participants to create client-centered, individualized service plans focusing on their personal goals, and implement those plans.
• Properly record all services and referrals in accordance with NLHHC policy.
• Assist clients in applying for and maintaining government entitlements, disability benefits, food stamps, public assistance, and rental assistance paperwork.
• Coach clients on lease compliance, paying rent on time, unit upkeep, neighbor relations, and reporting property maintenance needs to landlords.
• When necessary, provide support to property managers and landlords with completing required paperwork, resolving tenant issues, and advocating for appropriate maintenance.
• Maintain ongoing contact with landlords to identify any issues that could impact housing stability.
• Maintain accurate and updated case files (eligibility, assessments, releases, periodic progress reports, unit reviews, etc.) in accordance with NLHHC policy and DMHAS requirements.
• Participate in case conferences and follow up on issues as decided by the team.
• When necessary, provide crisis intervention support.

• Interpersonal communication skills
• Conflict resolution and problem-solving abilities
• Knowledge of CT housing laws and practices, maintaining benefits
• Understanding of documentation and file management

• Background in social services
• Experience working with individuals with mental health and substance use disorders
• Bilingual (English and Spanish)
• Retirement savings with employer match
• Flexible work environment
• Technology provided
• Paid time off and sick leave
• Family-first employer

Final date to receive applications: Tuesday, September 15, 2026

The New London Homeless Hospitality Center is an Equal Opportunity Employer committed to a diverse and inclusive workplace.