Family Liaison Officer

At Acorn Park School, we believe that every student deserves the opportunity to succeed, and that strong relationships between school and home can make all the difference. We're looking for a compassionate, proactive and approachable Family Liaison Officer to become a trusted link between our school, students, families and external professionals. This is a rewarding opportunity to work closely with families who may be facing challenges, providing practical guidance, emotional support and access to the services they need.

You'll help remove barriers to education, strengthen family engagement and ensure students feel supported both at school and king alongside our Pastoral and Senior Leadership Teams, you'll play an important role in improving attendance, promoting wellbeing and helping families build positive relationships with the school. From supporting new families before their child joins us to coordinating multi-agency support, your work will make a genuine difference to students and their families.

• Build positive, trusting relationships with students and families, providing a welcoming and approachable point of contact for advice and support.
• Work with vulnerable families to identify challenges, develop tailored support plans and connect them with appropriate services.
• Liaise with external agencies and professionals, coordinate referrals, attend multi-agency meetings and undertake home visits where required.
• Support the Pastoral Team in improving student attendance, identifying barriers to learning and helping families overcome challenges affecting engagement.
• Act as Deputy Designated Safeguarding Lead, maintaining up-to-date training, accurate records and a strong commitment to student welfare.
• Support students' emotional wellbeing, confidence, independence and positive behaviour, working collaboratively with teaching and pastoral colleagues.
• Coordinate student transport requirements and contribute to the development and review of individual support and inclusion plans.
• Promote strong communication between home and school, helping families feel informed, included and actively involved in their child's education.

We're looking for someone who can build trust, communicate with empathy and remain calm and professional when supporting families through challenging situations.

• GCSE in Maths and English at a level 5 or above
• Full UK driving licence
• Experience supporting children, young people or families, ideally within education, pastoral support, family services or a similar environment
• Strong interpersonal and communication skills, with the ability to build positive relationships with families from a wide range of backgrounds.
• An understanding of safeguarding, child protection and the challenges that can affect student wellbeing and attendance.
• Confidence working with external agencies and professionals to coordinate effective support.
• A compassionate, patient and resilient approach, with the ability to handle sensitive situations professionally.
• Excellent organisation and record-keeping skills, including the ability to manage confidential information.
• The ability to work independently, use initiative and collaborate effectively with a multidisciplinary team.
• A genuine commitment to inclusion, student wellbeing and helping every young person achieve their potential.

At OFG Education, we believe every student deserves an education designed around who they are. Through high expectations, deep expertise and truly personalised education, we help students realise their potential and prepare for successful futures.

Building on more than 20 years of experience, we are bringing our approach to more students and communities around the world. Across the UK, Iberia and the Gulf, our schools combine the strength, expertise and high standards of an international education group with the individuality of each school and the communities they serve. Whatever your role, joining OFG Education means contributing to our shared ambition: empowering every student to success through truly personalised education.

Acorn Park School is an independent Autism specialist school in rural South Norfolk supporting autistic children and young people aged 4-19. Set within a large 37-acre private estate, the school provides a safe, nurturing environment where students are placed at the heart of everything we do. We have two curriculum pathways, Formal and Semi-Formal, to support the wide range of needs and…