Hospitality Manager; Care Home

About The Company

At Kingsley Healthcare, we are a family‑run care home group focused on delivering compassionate, high‑quality care. We are committed to a people‑first culture, with a strong emphasis on resident satisfaction, staff support, and responsible business practices.

As Hospitality Manager you will apply strong people‑management and communication skills to lead our hospitality operations. You will oversee food service, activities, housekeeping, and maintenance, ensuring the highest standards for our residents and visitors.

• Create a caring service experience aligned with our family values.
• Foster a positive work environment that emphasizes teamwork, continuous improvement, and exceptional service.
• Deliver outstanding experiences for residents, exceeding their needs and expectations.
• Oversee food service operations, collaborating closely with the chef to ensure quality meals are served on time.
• Develop engaging activities that promote residents' interests, fun, and wellbeing.
• Maintain high cleanliness and first‑impression standards throughout the home.
• Address maintenance issues promptly to keep the facility in excellent condition.
• Manage the hospitality budget to meet revenue targets and control costs.
• Build strong relationships with residents, families, and staff to enhance community engagement.
• Ensure staff are well‑trained and equipped for effective performance.
• Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records.

• Previous hospitality experience – preferably in hotels or similar settings.
• Excellent communication, motivational and people‑management skills.
• Genuine interest in engaging residents and their families regularly.
• Strong organisational skills and good time‑keeping.

You will be part of an enthusiastic, caring team that values people. You will have opportunities to learn, develop your skills, and receive support at every step.

• Location:
  
  Brooke House Care Home, Brooke, Norfolk
• Pay: £32,000 per year
• Type:
  Permanent
• Shift: Days

• Comprehensive induction and training programme
• Opportunities for career development and progression
• Employee Assistance Programme
• Blue Light Card Scheme – reimbursement of the enrolment fee for discounts on holidays and national brands
• Loyalty Bonus – accrue up to 5 additional holiday days depending on length of service
• Refer a friend and receive a thank‑you gift of up to £500
• Full DBS disclosure funded by the employer

Set in the countryside just outside Norwich, Brooke House offers residential and dementia care in a beautiful Edwardian building. Roaming gardens and period features create a lovely environment for residents.

• Brooke Gardens, Brooke, Norwich NR15 1JH

In accordance with the Asylum and Immigration Act 2006 you will need to demonstrate eligibility for employment in the United Kingdom.