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Onboard Guest Services Specialist

Job in Norwich, Norfolk County, NR2, England, UK
Listing for: Royal Caribbean Group
Full Time position
Listed on 2026-10-06
Job specializations:
  • Hospitality / Hotel / Catering
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 20000 - 32000 GBP Yearly GBP 20000.00 32000.00 YEAR
Job Description & How to Apply Below

Royal Caribbean Group is seeking a Guest Services Officer for onboard positions aboard our cruise ships. The role requires a friendly, passionate, and committed hospitality mindset, keen to listen actively and resolve guest issues to ensure high satisfaction.

You will demonstrate outstanding customer service, strong communication and organizational skills, and sound decision-making. English must be spoken clearly; additional languages are advantageous for guest interactions across onboard teams.

We invite applications for the Onboard Guest Services Specialist position located in England, United Kingdom.

If your experience matches this role, we encourage you to apply.

All applications are reviewed carefully by our team.

The position is based in England, United Kingdom.

This opportunity is part of our work in Human Resources, Sales.

The advertised compensation is 20.000 - 32.000.

We aim to respond to suitable candidates as soon as possible.

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