Customer Service Representative

Customer Service Representative £26,520 per annum Kings Lynn Norwich Permanent 37 hours/week

Do you share our vision of exceeding customer expectations to provide a first- class service to our communities? If so, this role may allow you to test the waters of a different career path within Anglian Water! Working within our IMDS (Integrated Metering and Developer Services) Alliance who work collaboratively with Kier and Clancy Docwra, we cover industrial and domestic metering, new housing and estate infrastructure and water efficiency audits and you’ll play a part in enhancing our excellent reputation.

We base a huge emphasis on customer service and acting as the customer's champion, you’ll visit our customers in response to their metering queries, as well as carrying out surveys to provide our contractors with information that is essential for them to complete further work. You’ll also conduct water regulations inspections on newly installed underground and internally fitted pipework. Assisting with general water consumption queries, carrying out meter options surveys and ensuring you manage scheduled work in the most effective way will all play a part in your daily routine ensuring that we provide only the best experience for our customers.

Ideally educated to GCSE standard (or equivalent), you’ll have experience of working within a customer service environment. An NVQ in Customer Services is advantageous. A confident communicator with strong influencing skills, especially when interacting with customers, you’ll also be comfortable working alone and managing your time on a weekly basis.

• Personal private health care
• 23 days annual leave – rising with length of service
• Access to a company vehicle, tools and all uniform and PPE
• Flexible working
• Competitive pension scheme - Anglian Water double-matches your contributions up to 6%
• Bonus scheme
• Flexible benefits to support your wellbeing

We are committed to reflect the diversity of the communities we serve in both our workforce and our supply chain partners to help us to understand and meet the needs of our customers. We are passionate and dedicated to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential.

We want to give everyone equal access to our recruitment process. If you have a disability or long-term condition, including neurodiversity and mental health conditions, we’ll support you throughout your application, and make any adjustments to make sure your disability or long-term condition is not a barrier to recruitment.

Closing date: 13/10/2021 – Interview dates: TBC

• references
• driving licence check
• DBS Check
• right to work in the UK

If you are offered a job with us, you’ll be subject to the relevant employment checks for your role, which could include references, driving licence check, DBS Check as well as your right to work in the UK.

Become a part of Anglian Water’s future and join us on our journey as we live through our values to build trust, do the right thing, and are always exploring, to bring environmental and social prosperity to the region.