Operatios Manager

Reporting to the Director of Operations, Operations Manager is aproactiveand confident leader responsible for driving the execution ofclient programsacrosslive, production, and virtual eventexperiences.

You excel at translating ideas into action – balancing operational excellence, financial accuracy, and team collaboration to deliver exceptional client  this role, you will serve asaproject estimator,buildingaccurateand strategic budgets that support revenue growth and profitability targets. You are financially savvy, detail oriented, and capable of analyzingmargin, resources,expenses, and project requirements to guide smart operational outcomes.

You are acollaborativeandteam-oriented communicator focused on building trusting relationships with the Sales, Account,Creative,and Solutions teams to understand all proposal and project requirements includingtime,production, and expensesto buildaccurateprojectbudgets that ensurerevenue growth andprofitabilitytargets are met.

Asa logisticslead, you will lead the charge in owningschedules,project implementation,andfreelance labor staffing to ensureflawlessdeliveryof projects.

As a process champion, you ensure adherence tocramerprocess, client, and quality standards.

You thrive in a fast paced,high-volume environment,remainingcalm and adaptable amid rapid change. You bring enthusiasm, critical thinking, an entrepreneurial mindset, and apeoplefirst approach that supports both business and team success.

• Budget and scope projects for Event, Virtual Event, Production and Activations
• Strategic decision-making ability around budgets and solutions that balance organizational capacity with business growth, profitability, and margin goals
• Develop a deep understanding and anticipate all project requirements and expenses
• Familiarity with Audio Visual, Event, and Production terminology and equipment
• Ensure project detail alignment across account, producer, creative, and technical teams
• Effectively own communication and project assumptions across teams.
• Ensure financial accuracy across all our systems
• Manage project execution calendars and operational tools
• Coordinate logistics with projects teams around live and virtual event programs
• Own crew and staffing of event and virtual event projects to all positions are covered
• Negotiation experience with freelance and vendors
• Own freelance and vendor invoices accuracy
• Assist the project financial audit, reconciliation, and billing including time and expense analysis
• Recommend and implement new processes to improve efficiency

• Handle a variant of Department administrative tasks
• Effective team-oriented communicator
• Organized and detail oriented
• Ability to adapt and change
• Build internal relationships and trust
• Understand complex data as well as big picture goals
• The Go To for all project team questions and related issues
• Maintain a deep understanding of all Cramer’s capabilities

• Medical, Dental & Vision Insurance
• Health Savings Account, including employer contribution
• Retirement Plan (401K) with company match
• Profit Share Bonus Plan
• Life Insurance
• Paid Time Off
• Family Leave
• Short Term & Long-Term Disability
• Tuition Reimbursement
• Wellness Resources, including discounted membership to Lifetime Fitness
• Generous onsite café
• Paid holidays

Salary Range: $65-85K