Dispatcher - Automotive Service

We are seeking a highly organized and proactive Dispatcher to join our team at Jack Madden Ford Sales Inc. In this role, you will coordinate and schedule automotive service appointments, ensuring efficient workflow and excellent customer experience. The ideal candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

• Schedule and dispatch service technicians to meet customer service needs promptly and efficiently.
• Coordinate with service advisors, technicians, and customers to ensure smooth operations within the service department.
• Manage service appointment bookings via phone, email, and in-person requests.
• Maintain accurate records of all service orders, technician assignments, and customer communications.
• Handle any scheduling conflicts and reschedule appointments as needed to optimize workflow.
• Provide excellent customer service and assist in resolving customer inquiries or concerns.

• Previous experience in dispatching, preferably in an automotive service environment.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency with scheduling software and Microsoft Office Suite.
• Ability to work under pressure and adapt to changing priorities.
• High school diploma or equivalent; additional education or certification is a plus.

• Competitive salary ranging from $50,000.00 to $90,000.00 per year, paid weekly.
• Health, dental, and vision insurance options.
• Retirement savings plan with company matching.
• Paid time off and holiday pay.
• Opportunities for professional development and career growth.
• Supportive and dynamic work environment.

Jack Madden Ford Sales Inc is a reputable automotive service and sales company located in Norwood, MA. Known for our commitment to customer satisfaction and quality service, we take pride in providing a positive work environment where our employees can thrive and grow. Join us and be part of a dedicated team that values professionalism and integrity.