Front Desk​/Customer Service Representative

Overview

Goldfish Swim School is seeking qualified applicants for a Front Desk Representative at our location in Norwood, MA
.

The Front Desk Representative promotes quality customer service, processes sales and registrations, and is responsible for representing the company in a positive image as they will lead in growing Goldfish Swim School’s member base.

• Greets visitors and checks students in on the computer system.
• Discusses membership options with prospective families and registers new students.
• Answers incoming phone calls and emails in a professional manner, directs inquiries and messages to the proper staff member.
• Assists members with purchases of merchandise and vending.
• Prepares student schedules for instructors and schedules private parties.
• Resolves customer concerns/complaints using a professional approach and follow-up.
• Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
• Fulfills other duties and responsibilities as assigned by the Employer.

• High school diploma or GED required. Some college preferred.
• One year of previous customer service and/or administrative office experience.
• Intermediate computer skills required with knowledge using Microsoft Office.
• Excellent interpersonal communication and organizational skills.
• In-person and Phone Sales experience

While performing this job, the employee is sometimes exposed to heat and humidity. Noise level is usually moderate.