Field Service Associate

Field Service Associate

Player One Amusement Group has an immediate full-time opening for the position of Amusement Games Service Tech (FSA). The route position is based out of our office in Norwood, MA, and services the New England market. As a route technician, you are responsible for managing a designated territory in an efficient and professional manner that includes driving to Player 1 partners to provide appropriate repairs, merchandise, and collections.

The hiring rate starts at $22 - $25 per hour based on technical experience.

P1AG employs over 400 people in 21 offices throughout Canada and the United States.  One of North America’s leading providers of interactive video, redemption, amusement gaming and vending equipment, it specializes in solution servicing and design for a wide range of customers in the theatrical exhibition vertical as well as community-based entertainment destinations such as bowling centers, restaurants, arcades, shopping centers and water parks. 

  For more information regarding P1AG, please visit our website at

Job Duties:

Repairing equipment and troubleshooting issues, according to skill level.

Merchandising of gaming equipment (plush and prizes) as needed.

Maintain amusements equipment at customer locations in good working order, product stocked in all dispensing equipment and company policies adhered to for cleaning and aesthetics.

Responsible for accurate route collections of monies, adhering to proper cash handling procedures.

Establish and maintain professional relationship with locations and staff.

Detailed record keeping of all meters.

Complete follow up as assigned.

Ensure each location is set up to maximize revenue and earning potential through location rotations and promotion opportunities.

Find new leads as available.

Requirements:

High School or equivalent

Solid experience managing a route or field service background

Experience with in the amusement gaming industry is a big plus

* Minimum 2 years of electronics or mechanical repairs*

* Minimum 2 years of Cash handling*

Driving record must be clean and upheld

Detailed and customer service-oriented

Solid work ethic for being punctual, dependable, and customer-driven

Efficient at managing a workload with minimal supervision

Accountable, Productive, and Personable

Always working accurately and efficiently

Solid organization skills in managing paperwork, tools, parts, etc.

Additional Information

Perks & Benefits:

• Company vehicle will be provided to facilitate the completion of your job duties
• Health insurance (medical, dental, vision)
• Life insurance and disability coverage
• 401(k) + company match
• Paid time off including vacation, sick pay & paid holidays
• Partially paid pregnancy disability leave
• Flexible hours

GENDA Americas is the North American hub of GENDA, a global leader in amusement and entertainment. Our mission is simple: to create joy, deliver value, and strengthen communities by investing in and growing leading entertainment brands across Canada and USA. GENDA Americas companies include:

• Kiddleton:
  Bringing kawaii-inspired claw machines and IP-driven prizes to arcades, high-traffic entertainment venues, and retail locations across the U.S. and Canada.
• Player One Amusement Group (P1AG): One of North America’s leading arcade operators and amusement solutions providers, offering revenue-share partnerships, new game distribution, and route operations.
• National Entertainment Network (NEN): The largest amusement vending operator in the U.S., delivering crane machines, kiddie rides, and bulk vending across thousands of retail locations.
• Enterrium:
  Schaumburg's premier entertainment hub, where modern dining meets classic arcade thrills. Experience the thrill of bowling on our eight boutique lanes, or gather friends and family for private events in our stylish, upscale venue.
• Barberio: A long-standing leader in amusement and jukebox operations, expanding entertainment offerings in community spaces.

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

Employment is contingent upon the candidate’s authorization to work in the United States; the company participates in E-Verify. The Company does not provide visa sponsorship.

Offers of employment may be contingent upon the successful completion of background checks and/or other pre-employment requirements, in accordance with applicable federal, state, and local laws.

Applicants requiring a reasonable accommodation to participate in the application or interview process should notify the Company.

The Company does not accept unsolicited submissions from recruiting or staffing agencies, and no fees will be paid.

Compensation details: 22-25 Hourly Wage

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