Guest Service Agent - Full Time

• Location 225 Norwood Park South,Norwood, MA, 02062,United States
• Base Pay $18.00 / Hour
• Job Category Hotel Front Desk Agent/Guest Service Agent

Contact information

• Name George Mansour
• Phone

We are seeking a friendly, customer service focused Guest Service Agent to join our team at Holiday Inn Express Norwood. This is a Full Time position located in Norwood, MA. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Summary

We are seeking a friendly, customer service focused Guest Service Agent to join our team at Holiday Inn Express Norwood. This is a Full Time position located in Norwood, MA. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you.

• Manage online, phone and in-person room reservations in sometimes fast-paced environment
• Communicate relevant shift information to next shift and direct supervisor
• Welcome guests, check them in/out, distribute room keys and explain the hotel’s amenities
• Take payment and resolve any payment discrepancies
• Respond to guest issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests
• Keep workstations and equipment clean, organized, and in good working order
• Perform duties as outlined in the training procedures, following standard operating procedures
• Assist with other departments when necessary
• Performs other duties as assigned, requested or deemed necessary by management

• High school education or equivalent experience
• 1 or more full years employment experience in a related position
• Must be able to work onsite at the hotel location
• Hours required:
  Full Time 32-40 hours per week for shifts;
  Afternoon (PM);
  
  Evening;
  
  Must be flexible;
  
  Weekends/ Holidays
• Prior hotel and Opera PMS experience preferred. This is a 3PM-11PM position. Must work holidays and weekends. Must be flexible.
• Proficiency in the English language
• Willingness to learn new technology platforms
• Ability to stand at front desk for long periods of time
• Ability to lift/push up to 50 lbs. guest luggage; limited
• Ability to work independently
• Ability to maintain a friendly, cheerful and courteous demeanor at all times

• Previous customer facing experience preferred
• Knowledge of Microsoft suite
• Second language is a plus, preferably Spanish or French

$18 Hourly

• Earned paid time off
• Employer-contribution medical/dental/vision insurance
• Optional life insurance
• Short term/Long term disability
• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with Daily Pay
• Refer a friend - get paid extra when they join our team!
• Bonuses for name recognition and guest score
• Opportunities to grow - one of the fastest-growing hotel companies

Welcome to the Holiday Inn Express Norwood, Massachusetts located just minutes from Gillette Stadium, home of the New England Patriots and New England Revolution. The hotel is the halfway point between Boston, Ma and Providence, RI. We are a 100% non-smoking facility. Our hotel is the perfect place to stay during your visit to Downtown Boston where you can experience unique shops, restaurants and visit the Freedom Trail and Duck Boats.

Our guests stay connected with our free wireless high-speed Internet access and a 24-hour business center, so everyone has resources they need on site.

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