Network Engineer

The Role:

This role is an exciting opportunity to be part of the team driving excellence in network service delivery for a high-growth organization transforming the biotech industry. We are seeking a Network Operations Engineer who will focus on managing daily network operations, troubleshooting Tier 1 and Tier 2 issues, and supporting escalation processes. Reporting to the Senior Manager - Network Operations, you will help ensure our global networkremainsstable, well-monitored, and efficient.

• Support the operation, maintenance, and troubleshooting of enterprise network infrastructure, including routing, switching, firewalls, wireless, VPN, WANcircuitsCASB, ZTNA, and cloud connectivity.
• Investigate and resolve Tier 1 and Tier 2 network incidents, service requests, and performance issues, escalating complex issues to senior network engineers or architecture teams when needed.
• Perform initial triage, packet-level analysis, log review, and root cause investigation for network connectivity, latency, routing,firewall, DNS, DHCP, and application access issues.
• Support network changes, upgrades, configuration updates, and maintenance activities in accordance with established change management processes.
• Maintainaccuratenetwork documentation, diagrams, support procedures, troubleshooting guides, and operational runbooks.
• Contribute to the standardization and continuous improvement of network operations processes, tools, and documentation.

• Monitor network availability, performance, and capacity using observability and network monitoring platforms.
• Respond to alerts,identifyservice-impacting events, and coordinatetimelyresolution of network incidents.
• Review network metrics, trends, and recurring issues toidentifyopportunities for performance improvement and proactive remediation.
• Partner with monitoring and infrastructure teams to improve alert quality, reduce noise, and strengthen visibility across global sites and critical network services.

• Participate in incident response activities for network outages, degraded service, and critical business-impacting events.
• Coordinate with cross-functional teams during incidents to support effective communication, troubleshooting, and restoration of service.
• Assist with post-incident reviews, root cause analysis, corrective actions, and problem management follow-up.
• Participate in an on-call rotation to support business-critical network services outside normal business hours.

• Work with third-party vendors and service providers, including Cisco, Palo Alto Networks, ISPs, and managed service partners, to troubleshoot and resolve network issues.
• Assist with vendor support cases, circuit escalations, hardware replacement coordination, and service-impacting investigations.
• Collaborate with Service Management and internal stakeholders to support SLA performance, change coordination, and operational reporting.
• Communicate clearly with technical and non-technical stakeholders during incidents, maintenance activities, and service requests.

• 3–5 years of experience in network engineering, network operations, infrastructure support, or a related technical role.
• Strong understanding of networking fundamentals, including TCP/IP, subnetting, VLANs,switching, routing, switching, DNS, DHCP, NAT, VPN, and basic network security concepts.
• Hands-on experience supporting enterprise network environments, including routers, switches, firewalls, wireless infrastructure, WAN circuits, and remote access technologies.
• Experience troubleshooting network connectivity, latency, routing,firewall policy, and application access issues.
• Familiarity with common routing protocols and network technologies such as OSPF, BGP, static routing, IPsec VPN, SD-WAN, and high-availability network designs.
• Experience using network monitoring, logging, and observability tools such as Solar Winds, Splunk,Thousand Eyes,Logic Monitor, PRTG, or similar platforms.
• Experience working with ITSM and ticketing platforms such as Service Now or Jira.
• Strong…