Network Engineer Job Norwood area,Massachusetts USA,IT/Tech

This role is an exciting opportunity to be part of the team driving excellence in network service delivery for a high-growth organization transforming the biotech industry. We are seeking a Network Operations Engineer who will focus on managing daily network operations, troubleshooting Tier 1 and Tier 2 issues, and supporting escalation processes. Reporting to the Senior Manager - Network Operations, you will help ensure our global network remains stable, well-monitored, and efficient.

Here’s

What You’ll Do Daily Network Operations & Support:

Support the operation, maintenance, and troubleshooting of enterprise network infrastructure, including routing, switching, firewalls, wireless, VPN, WANcircuitsCASB, ZTNA, and cloud connectivity.
Investigate and resolve Tier 1 and Tier 2 network incidents, service requests, and performance issues, escalating complex issues to senior network engineers or architecture teams when needed.
Perform initial triage, packet-level analysis, log review, and root cause investigation for network connectivity, latency, routing,firewall, DNS, DHCP, and application access issues.
Support network changes, upgrades, configuration updates, and maintenance activities in accordance with established change management processes.
Maintainaccuratenetwork documentation, diagrams, support procedures, troubleshooting guides, and operational runbooks.
Contribute to the standardization and continuous improvement of network operations processes, tools, and documentation.

Network Monitoring & Performance:

Monitor network availability, performance, and capacity using observability and network monitoring platforms.
Respond to alerts,identify service-impacting events, and coordinatetimelyresolution of network incidents.
Review network metrics, trends, and recurring issues toidentifyopportunities for performance improvement and proactive remediation.
Partner with monitoring and infrastructure teams to improve alert quality, reduce noise, and strengthen visibility across global sites and critical network services.

Incident, Problem & Change Management:

Participate in incident response activities for network outages, degraded service, and critical business-impacting events.
Coordinate with cross-functional teams during incidents to support effective communication, troubleshooting, and restoration of service.
Assist with post-incident reviews, root cause analysis, corrective actions, and problem management follow-up.
Participate in an on-call rotation to support business-critical network services outside normal business hours.

Vendor &

Cross-Functional Collaboration:

Work with third-party vendors and service providers, including Cisco, Palo Alto Networks, ISPs, and managed service partners, to troubleshoot and resolve network issues.
Assist with vendor support cases, circuit escalations, hardware replacement coordination, and service-impacting investigations.
Collaborate with Service Management and internal stakeholders to support SLA performance, change coordination, and operational reporting.
Communicate clearly with technical and non-technical stakeholders during incidents, maintenance activities, and service requests.

Here’s

What You’ll Need:

3–5 years of experience in network engineering, network operations, infrastructure support, or a related technical role.
Strong understanding of networking fundamentals, including TCP/IP, subnetting, VLANs,switching, routing, switching, DNS, DHCP, NAT, VPN, and basic network security concepts.
Hands-on experience supporting enterprise network environments, including routers, switches, firewalls, wireless infrastructure, WAN circuits, and remote access technologies.
Experience troubleshooting network connectivity, latency, routing,firewall policy, and application access…