Associate Director, Investigations Excellence & Inspection Readiness

The Associate Director of Investigations & Operational Performance is responsible for strengthening Norwood's investigation excellence, operational performance, and state of inspection readiness. This leader drives rigorous investigation and systemic problem solving, strengthens CAPA effectiveness, and leads the site's continuous Inspection Readiness program to improve reliability, compliance, and organizational effectiveness across the site.

This leader transforms investigations, operational issues, performance trends, regulatory intelligence, and emerging risks into proactive actions and sustainable improvements. The role ensures systemic causes are identified and addressed, recurring issues are prevented, and inspection risks are anticipated and mitigated before they impact site performance or regulatory readiness.

Reporting to the Sr. Director of Operations, the Associate Director of Investigations & Operational Performance partners closely with Manufacturing Operations, Logistics, Quality Control, Quality Assurance, Manufacturing Technology & Digital Operations, and Strategy & Intelligent Operations to strengthen quality management systems, improve site performance, and maintain a continuous state of inspection readiness across operations.

Success in this role is measured by the site's ability to prevent recurrence, improve operational performance, and sustain inspection readiness through effective investigations, CAPAs, risk management, and proactive identification and remediation of systemic weaknesses.

• Own and continuously improve the effectiveness, quality, consistency, and rigor of investigations across the site, ensuring investigations drive meaningful learning and systemic improvement and recurrence prevention rather than administrative closure.
• Lead complex, cross-functional investigations and systemic problem‑solving efforts that span multiple organizations.
• Lead the site's approach to CAPA effectiveness by ensuring corrective and preventive actions address systemic issues, reduce risk, improve performance, and deliver sustainable results.
• Partner with Manufacturing Operations, Logistics, Manufacturing Support, Quality, Manufacturing Technology & Digital Operations, DNA, and Strategy & Intelligent Operations to improve reliability, prevent recurrence, and strengthen operational performance.
• Build organizational capability in investigation excellence, root cause analysis, and systemic problem solving through coaching, training, mentoring, and standardization of best practices.
• Own and improve site governance processes including Investigation Reviews, CAPA Effectiveness Reviews, Recurrence Reduction Reviews, Site Learning Reviews, Operational Risk Reviews, and Management System Health Reviews.
• Act as a site leader using data, trend analysis, and operational insights to identify opportunities for performance improvement, risk reduction, operational simplification, and increased organizational effectiveness.
• Lead the site's continuous Inspection Readiness program in partnership with Quality Assurance, adapting the program based on regulatory intelligence, site risks, and evolving business needs.
• Translate regulatory intelligence, inspection trends, and site risks into proactive readiness priorities, assessments, and improvement actions that strengthen compliance and reduce inspection risk.
• Build site‑wide inspection capability through routine readiness assessments, inspection simulations, coaching, and preparation of leaders and subject matter experts to effectively support regulatory inspections.
• Build and lead a high‑performing team capable of serving as trusted advisors, investigators, problem solvers, and change agents across the Norwood organization.