Seafood Manager

Shaw’s and Star Market is working to become the favorite food and drug retailer in every state it operates and is a proud member of the Albertson’s family of stores. Shaw’s is one of the oldest continuously operated supermarkets in the United States with its roots dating to 1860. Throughout five New England states, there are 155 store locations employing approximately 18,000 associates.

For more information about Shaw’s, please visit  or connect with us on Facebook at

The Seafood Manager is responsible for the direct supervision of the Seafood Department

operations including providing customer service and assuring that associates are

following company policies and procedures. He/she is responsible for following the

customer satisfaction behaviors, to include being friendly, responsive, knowledgeable and

passionate. He/she is also responsible for achieving production and budget objectives.

This position includes performing stocking duties as needed. He/she must have excellent

customer service skills, as he/she is the role model for other associates.

ESSENTIAL JOB FUNCTIONS:

• Manage and accountable for all aspects of the operation and supervision of the

Department including, but not limited to: supervision of Department personnel; providing

customer service; achieving sales, gross profit, labor, shrink and inventory goals set for

the Department; product ordering, quality, presentation, merchandising, organization,

pricing, stocking, shelf allocation, staffing, training, turnover and morale.

• Assist in increasing sales by utilizing the five steps of retail selling – Connect with the

customer; qualify the customer; present solutions; closing the sale and create a customer

for life.

• Assure that all Company and Department specific policies and procedures are adhered to

on a regular basis.

• Perform job functions of other Department personnel in their absence and/or in addition

to them.

• In the absence of the Store Director, Assistant Store Director and Evening Manager, the

Department Manager may be in charge of the store.

• Effectively supervise 2 to 15 associates in a fast paced and multi functional environment

and take appropriate disciplinary action when necessary.

• Operate various store computer systems.

• Must be available to work 40 hours per week at peak business times.

ADDITIONAL JOB FUNCTIONS:

• Conduct periodic reviews of work practices and provide information to Store

Management.

• Achieve other objectives including, but not limited to food safety, workplace safety, and

company audits.

• Other duties as assigned by Store Management.

ASSIGNMENT, REVIEW, AND APPROVAL OF WORK:

• Department Managers assign, review, and approve work of all clerks under his/her direct

supervision.

• Department Managers must take the initiative to foresee work that needs to be completed

and see to it that it is completed in a timely fashion.

• Department Managers determine appropriate staffing levels for each shift based on

business needs.

• The Department Manager generally prepares work schedules on a weekly basis.

RESPONSIBILITY AND DECISION MAKING AUTHORITY:

• Make recommendations on staffing the Department; interviewing and hiring of

Department personnel; and promotion of associates;

• Assign work to, direct the work of and train Department personnel;

• Complete performance appraisals on all Department personnel;

• Impose discipline and recommend termination;

• Schedule work hours and time off for Department personnel;

• Authorize and assign overtime;

• Accept valid excuses for absences, tardiness or leaving early.

• Responsible for the supervision of the entire department.

• Responsible for achieving goals established by the Store Director.

• Responsible to know, understand, and support department specific policies and

procedures.

• Ensure that associates perform their work in a safe and ergonomically correct manner.

• Department Managers must take action on unsafe working conditions when appropriate.

RELATIONS WITH OTHERS:

• Must be able to relate to the following in a courteous and professional manner:

Customers

Co-workers

Store Management

Other people with whom they have contact while on duty

KNOWLEDGE AND BACKGROUND

REQUIRED…