Product Support Engineer

Job Description

When you join Instron, you will be a part of a growing organization that designs, manufactures, sells, and services premium materials testing instruments, with a large portfolio of customers worldwide including global brands in many different industries. Our customers trust their Instron systems and service partners to provide reliable results and support in high‑cost‑of‑failure industries such as biomedical, automotive, and aerospace.

Instron is constantly innovating and utilizing new technologies, striving to provide its customers and employees with the best experience by delivering the highest‑quality products, expert support, and world‑class service. At Instron you will have exceptional personal growth and career development opportunities while applying our core values.

As the Product Support Engineer I, you will play a key role in bridging the gap between technical expertise and sales acumen by collaborating with engineering, product, and sales teams to deliver effective solutions. You will engage with customers from diverse industries and backgrounds, expanding your knowledge and understanding of various markets. You will work directly with customers, provide live product demonstrations, and offer technical sales support for the global sales organization.

This role reports to the Global Director of Static Aftermarket Accessories.

• A positive attitude focused on understanding, anticipating, and responding to the needs of our customers, both internal and external to the department and organization.
• Exceptionally self‑motivated and directed.
• A global mindset. Must be culturally aware and able to build constructive and effective relationships across the organization.
• Excellent verbal, written, interpersonal, and presentation skills, with the ability to present at all levels of the organization.

Take this opportunity to join a professional and successful team where you can make a significant impact immediately. Enjoy competitive compensation and generous benefits that include health, dental, life and LTD insurance, paid parental leave, 401(k) with match, and a generous tuition reimbursement program.

Instron is an equal‑opportunity/affirmative‑action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. All information will be kept confidential according to EEO guidelines.

This position has a starting salary range of $90,000 to $100,000 per year plus an annual bonus. Pay is determined by several factors, including a candidate’s experience, relevant skills, and qualifications.