Medical Customer Service

Medical Customer Service Representative

Location: Norwood, OH (Hybrid)
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Employment Type: Contract-to-Hire

We are seeking a Medical Customer Service Representative to join a growing healthcare organization in the Norwood, OH area. This hybrid opportunity is ideal for someone with strong customer service skills and experience supporting patients with billing-related inquiries.

This role focuses on delivering a positive patient experience by assisting with billing questions and processing payments in a fast-paced, call center environment.

• Handle a high volume of inbound calls from patients regarding billing inquiries
• Explain charges, balances, and insurance-related questions in a clear and professional manner
• Collect patient payments and set up payment arrangements as needed
• Document all interactions accurately in the system
• Research and resolve patient account discrepancies
• Provide excellent customer service while maintaining HIPAA compliance

• 1+ year of customer service experience (healthcare or call center preferred)
• Experience handling patient billing inquiries or payments is a plus
• Strong communication and problem-solving skills
• Comfortable working in a high-volume call environment
• Basic computer skills and ability to navigate multiple systems

Hybrid work schedule providing flexibility.

Opportunity to grow into a long-term, permanent role.

Gain experience within a reputable healthcare organization.

Supportive team environment with training provided.

Benefits include medical, dental, and vision insurance, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.

Pay Details: $18.00 to $20.00 per hour

Equal Opportunity Employer/Veterans/Disabled

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.